Dynamic owner/operator with a proven track record at Woof Gang Bakery & Grooming, driving consistent sales growth through strategic planning and exceptional team leadership. Skilled in vendor negotiations and customer engagement, I foster collaborative environments that enhance operational efficiency and elevate service quality. Passionate about delivering outstanding results and optimizing profitability.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Woof Gang Bakery & Grooming
Conroe/Montgomery, TX
07.2019 - Current
Oversaw operations of multiple franchise locations, each with 12+ staff, driving consistent growth.
Achieved uninterrupted monthly sales growth since opening store in 2019 through effective strategies.
Managed design, merchandising, and staffing processes for first store launch in 2019.
Led hiring and training initiatives to foster a collaborative team environment.
Implemented strategic plans to enhance operational efficiency and improve customer satisfaction.
Cultivated relationships with local pet owners for community engagement.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Established pricing models that balanced competitiveness with profitability goals.
Store Manager
Petco
The Woodlands, TX
04.2016 - 07.2019
Increased customer service ratings by 19% through effective staff hiring and training initiatives.
Trained and developed team members on customer service and product knowledge.
Resolved customer issues promptly to ensure a positive shopping experience.
Coordinated staff schedules to optimize coverage during peak hours.
Streamlined reporting processes to enhance accuracy and timely data delivery.
Optimized inventory management strategies to elevate sales performance.
Strengthened work flow productivity by hiring, managing and developing top talent.
Coordinated health practices for animals, significantly enhancing overall store quality metrics.
Elevated merchandise presentation and organization through strategic inventory optimization.
Managed daily operations and ensured store compliance with company policies.
Enhanced store presentation by implementing visual merchandising standards.
Regional Manager
PETCO ANIMAL SUPPLIES, INC
Houston, TX
02.2012 - 04.2016
Managed 89 stores, ensuring excellence in service and presentation standards.
Managed regional operations and ensured compliance with company policies.
Analyzed market trends to identify opportunities for business growth and development.
Coordinated training sessions for staff to enhance performance and service quality.
Mentored and guided general managers on proper processes and methodologies.
Reviewed monthly reports from individual districts regarding sales figures and other metrics.
Achieved 13% sales growth while reducing shrink by over 8% annually.
Trained staff to bridge skill gaps and prepare for advancement.
Developed a talent pipeline to support future opportunities.
Recognized as a top performer among peers for outstanding results.
Store Manager
HEB
Pasadena, TX
01.2010 - 01.2012
Managed store operations, hiring, and training to enhance team performance and efficiency.
Managed daily operations and ensured store compliance with company policies.
Oversaw P&L management, cash controls, and scheduling to ensure financial stability.
Optimized inventory processes to maintain ideal stock levels and minimize waste.
Resolved customer issues promptly to ensure a positive shopping experience.
Coordinated staff schedules to optimize coverage during peak hours.
Ensured compliance with safety regulations and company policies.
Strengthened work flow productivity by hiring, managing and developing top talent.
Planned special promotions or discounts based on market trends.
Developed relationships with suppliers to negotiate better prices.
Education
Business Administration -
Lamar University
Beaumont, TX
Skills
Sales management and forecasting
Strategic planning and operational efficiency
Team leadership and employee training
Customer engagement and service
Effective communication and problem solving
Vendor negotiations and relationship management
Profit optimization and payroll processing
Time management and staff development
Training
Leadership Training
HR Training
Conflict Management
Inventory Management
Customer Service
Sales Leadership
Team Building
Affiliations
Church
Golf
Fishing
Accomplishments
I have been recognized as top performer at every job I have help
My stores have been ranked in the top 10 in the United States
Voted Best Business in Montgomery Texas, The Woodlands, Texas and Conroe Texas by the local communities.