Greg Duhon
Retail Store Director
Estherwood,Louisiana
Summary
Accomplished Store Director at Rouses Market, adept in finance and accounting, and skilled in fostering team motivation. Spearheaded initiatives reducing shrink from 1.66% to .89%, exemplifying proficiency in budgeting and cost control. Renowned for enhancing profitability and cultivating vendor relationships, demonstrating a blend of strategic planning and culture development.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
32
32
years of professional experience
Work History
Store Director
Rouses Market
08.2022 - 11.2024
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Managed team of 80 cashiers and floor staff.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Store Manager
Rouses Market
02.2019 - 08.2022
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Co-Manager
Walmart
08.2006 - 03.2019
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Recommended quality workers to increase company's productivity and profitability.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.
- Managed inventory control, cash control, and store opening and closing procedures.
- Successfully reduced overall shrink within the facility from 1.66% to .89%.
Grocery Director
Rouses Market
08.2018 - 02.2019
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Store Manager
Walmart
08.1992 - 08.2006
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
High School Diploma -
Crowley High School
Crowley, LA05-1986
Skills
- Finance and accounting
- Accounting and finance reporting
- Vendor relationship development
- Delegation
- Budgeting and cost control
- Program implementation
- Team motivation
- Culture development
- Maximizing profitability
- Reliable
Timeline
Store Director
Rouses Market
08.2022 - 11.2024
Assistant Store Manager
Rouses Market
02.2019 - 08.2022
Grocery Director
Rouses Market
08.2018 - 02.2019
Store Co-Manager
Walmart
08.2006 - 03.2019
Assistant Store Manager
Walmart
08.1992 - 08.2006
High School Diploma -
Crowley High School
Similar Profiles
KENNEDI L. VESSELKENNEDI L. VESSEL
Produce Manager at Rouses MarketProduce Manager at Rouses Market
Darrin VideauDarrin Videau
Assistant Meat Market Manager at Rouses MarketAssistant Meat Market Manager at Rouses Market
Sidney HowlettSidney Howlett
Cashier at Rouses MarketCashier at Rouses Market