Summary
Work History
Education
Skills
Personal Information
Timeline
Generic

Greg Estopare

Sun City West,AZ

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 30-year background maintaining customer satisfaction and contributing to company success. Proficient in Sabre Software.

Work History

Warehouse Operations Lead

General Motors/Ryder Logistics
12.2022 - 06.2025
  • Operate machinery to lift cradles that hold engines in vehicles. Assembly line of parts for interior of vehicles and also assemble latches for inside of doors.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Oversaw daily warehouse operations, ensuring efficient workflows and adherence to safety protocols.
  • Trained and mentored team members on inventory management systems and best practices.

Meat Market Manager/Assistant Manager

Kroger
01.2019 - 11.2022
  • .Cut all meat fresh daily for service cases and stock all meat for floor sales. Set up meat/seafood cases daily and restock , reorder meat and seafood supplies. Assist customers for all their needs to help improve sales.
  • Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
  • Networked in market to build partnerships and connections with prospects.
  • Coached sales team members in effective selling strategies and closing techniques.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Serviced accounts regularly to effectively upsell and cross-sell core and peripheral products.
  • Managed daily operations of meat market, ensuring product quality and safety standards compliance.
  • Trained and mentored staff on best practices for meat handling and customer service.

Executive Recruiter

Eastman And Associates, Inc.
11.2014 - 12.2018
  • Wrote executive job descriptions and lists of qualifications for client companies.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Recruit, prescreen, interview and qualify financial executives and mid-level engineers per client requirements.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Negotiated unique compensation packages to attract and close candidates.
  • Maintained relationships with technical professionals to gain industry knowledge and obtain referrals.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process

Courier/Aspire Management Program

FedEx Express Corporation
01.2007 - 10.2014
  • Deliver and receive packages to/from customers and provide superior customer service/sales where on-time delivery/pick up was of utmost importance. *5X Bravo Zulu Award Winner!
  • Lifted and carried packages weighing up to 80 pounds.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Displayed very good communication and customer service skills.
  • Used hand trucks and dollies to safely transport heavy and cumbersome packages.
  • Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
  • Prevented damage to packages and products by correctly securing loads.
  • Scanned and tracked packages for delivery accuracy and security.

Gate/Ticket Agent/OC/CSM

American Airlines, AMR Corporation-ORD
01.2000 - 12.2006
  • Cross trained: Gates, Ticketing, Security, International and Ramp. *Employee of the Year Award!
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Tagged and transferred baggage from scales to designated conveyor belt.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Disbursed and recorded appropriate gate passes.
  • Monitored gate areas and addressed security situations with management.

Recruiter

GEA Associates, Inc.
08.1984 - 12.1999
  • Recruit, pre-qualify and interview candidates for placement per client requirements.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Assisted with writing job postings and job descriptions for boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Operated and maintained applicant tracking and candidate management systems.

Education

Associate of Applied Science - Criminal Justice/Police Science

College of DuPage

Skills

  • Meat cutting expertise
  • Team development and guidance
  • Operational efficiency management
  • Workplace safety management
  • Sanitation compliance
  • Logistics coordination
  • Coaching and motivation
  • Effective time management
  • Excellent communication
  • Analytical problem-solving
  • Quality improvement initiatives
  • Warehouse safety management
  • Client relationship management
  • Patience and tolerance
  • Customer ticket service
  • Experienced with software systems
  • Efficient check-in execution
  • Conflict resolution skills
  • Effective communication skills
  • Executing efficient passport inspections
  • Cross-functional teamwork
  • Service excellence
  • Effective decision-making under pressure
  • Strong verbal communication

Personal Information

Title: Customer Service Expert In The Airlines, Transportation/Logistics and Retail

Timeline

Warehouse Operations Lead

General Motors/Ryder Logistics
12.2022 - 06.2025

Meat Market Manager/Assistant Manager

Kroger
01.2019 - 11.2022

Executive Recruiter

Eastman And Associates, Inc.
11.2014 - 12.2018

Courier/Aspire Management Program

FedEx Express Corporation
01.2007 - 10.2014

Gate/Ticket Agent/OC/CSM

American Airlines, AMR Corporation-ORD
01.2000 - 12.2006

Recruiter

GEA Associates, Inc.
08.1984 - 12.1999

Associate of Applied Science - Criminal Justice/Police Science

College of DuPage

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Greg Estopare