GREG EVANS
Midland,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Sheriff's Correctional Officer
Columbus Consolidated Government/Sheriff's Office
05.2022 - 12.2024
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Supervised inmates during meals, recreation and other activities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in intake and release of inmates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Managed Assets/Collection Retention Specialist I
Synovus Bank
06.2020 - 04.2022
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Researched billing errors and discrepancies to initiate corrective action.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Developed and documented collection procedures and policies to comply with government regulations.
Branch Support/Float Teller III
Truist
08.2018 - 09.2019
- Provides Teller support to five main branches when staffing levels are low while providing clients with exceptional service through meaningful conversations to understand what our client needs are, then refer them to the appropriate Teammate to customize the right product and service solutions that addresses their needs
- Exceeded Teller referral goals
- Manage complex Teller transactions, completes operational functions such as approving transactions, cash control, branch security, internal control
- Demonstrates competency with all Teller application transactions and process Teller operations
- Ensure compliance with internal controls, operational procedures and risk management policies are followed, along with all regulations and the Code of Conduct
- Pursue on-going education of the Company products, services, and other lines of business
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Member Advisor
Kinetic Credit Union
07.2014 - 05.2017
- Actively markets bank products and services to members within the branch
- Schedules prospect appointments either through initial contact or by follow-up phone calls
- Close sales by engaging prospects in banking relationships
- BSA and Security/Bank Robbery Training
- Opens and processes new demand and time deposit accounts including passbook accounts, IRAs, certificates of deposit, and money market accounts
- Issues counter checks, performs changes of address, redeems savings bonds, conducts money transfers, provides access to safe deposit boxes, receives loan payments and sells/buys foreign currency
- Provide consumer, and small business customers with information on deposit accounts, rates, service charges, restrictions and other relevant account information
- Following established procedures for new checking accounts, obtains and completes appropriate documentation, orders checks and debit cards and provides starter checks
- Maintain account files and contacts customers upon maturity of fixed, time-based deposits
- Process loans to include loan renewals, collateral verification, financial documentation, overdraft, verification and variable interest account fluctuations
- Assist with teller operations as needed
- Performs other related duties as required
Member Services Representative
The “Y” (YMCA of Columbus, GA)
11.2011 - 05.2014
- Manage the welcome center, assist with the sale of memberships
- Lead a culture of exceptional member service
- Conduct prospective member tours, also assist members that are financially constraint with other membership options
- Implement process for handling membership inquiries via phone and in-person
- Follow up on members inquiries
- Manage prospects with guided leads, tours, walk-ups, phone inquiries, referrals, guess passes, to achieve prospecting goals
- Demonstrate consistent excellence in customer service to build strong relationships and retain membership relationships
- May assist in the training of new hires, also perform other related duties
Relationship Banker II
Synovus
06.2007 - 03.2009
- Company Overview: Columbus, Georgia
- Actively markets bank products and services to customers within the branch
- Schedules prospect appointments either through initial contact or by follow-up phone calls
- Close sales by engaging prospects in banking relationships
- Identifies and maximizes cross-sales opportunities through customer profiling/needs assessment and refers customers to other areas to expand their banking relationship
- Opens and processes new demand and time deposit accounts including passbook accounts, IRAs, certificates of deposit, and money market accounts
- Issues counter checks, performs changes of address, redeems savings bonds, conducts money transfers, provides access to safe deposit boxes, receives loan payments and sells/buys foreign currency
- Provide consumer, and small business customers with information on deposit accounts, rates, service charges, restrictions and other relevant account information
- Following established procedures for new checking accounts, obtains and completes appropriate documentation, order checks and debit cards and provides starter checks
- Maintain account files and contacts customers upon maturity of fixed, time-based deposits
- Process loans to include loan renewals, collateral verification, financial documentation, overdraft, verification and variable interest account fluctuations
- Perform Teller credit and debit transactions as required
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Some College (No Degree) - Communication
University of Phoenix
Columbus, GA High School Diploma -
Newport Pacific High School
Scranton, PA07.1993
Skills
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Lotus Notes
- Outlook
- Workday
- Blackberry Work UEM
- Skype for Business
- Metavante
- Metavante II
- Imaging
- Sonic
- Channel Link
- Enterprise Teller
- Acadia
- CDK
- Type 35 wpm
- Organized
- Analytical
- Exceptional customer service
- Relationship management
- Meeting production goals
- Meeting quota
- Correctional facility procedures
- Inmate monitoring
- Safety and security enforcement
- Inmate supervision
- Self-defense tactics
- Contraband seizure
- Surveillance
- Observation
- Safety
- Facility security
- Weapons training
- CCTV monitoring
- Central and pod control
- Contraband detection
- First aid and CPR certified
- Radio communication
Timeline
Sheriff's Correctional Officer
Columbus Consolidated Government/Sheriff's Office
05.2022 - 12.2024
Managed Assets/Collection Retention Specialist I
Synovus Bank
06.2020 - 04.2022
Branch Support/Float Teller III
Truist
08.2018 - 09.2019
Member Advisor
Kinetic Credit Union
07.2014 - 05.2017
Member Services Representative
The “Y” (YMCA of Columbus, GA)
11.2011 - 05.2014
Relationship Banker II
Synovus
06.2007 - 03.2009
Some College (No Degree) - Communication
University of Phoenix
High School Diploma -
Newport Pacific High School
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