Greg Fletcher
Captain Creek,QLD
Summary
Dynamic professional with extensive experience in grounds management and staff training. Known for effective communication and conflict resolution skills, contributing to improved team performance and operational success in diverse environments.
Overview
11
11
years of professional experience
Work History
Lead Grounds & Maintenance
NRMA
Agnes Water, QLD
11.2025 - Current
- Scheduled repairs and coordinated tradesmen to ensure timely maintenance.
- Managed inventory and supplies to ensure continuous material availability.
- Operated equipment and machinery according to safety guidelines.
- Ensured cleanliness and functionality of amenity blocks
- Assisted housekeeping team with daily tasks
- Resolved customer issues with knowledgeable and friendly service to enhance satisfaction.
Park Manager
Craggy Peaks
Rossarden, TAS
12.2023 - 10.2025
- Managed daily operations of park facilities and amenities, enhancing visitor experience and operational efficiency.
- Monitored compliance with environmental regulations to maintain best practices within the park.
- Monitored security of park grounds to protect against vandalism or other illegal activities.
- Developed staff schedules and optimized resource allocation for peak performance.
- Trained new employees on park policies and procedures to enhance operational knowledge.
- Inspected equipment used at the park regularly for safety purposes.
- Coordinated with vendors regarding purchases of supplies necessary for running the park.
- Compiled comprehensive reports on budgeting, staffing needs, and maintenance requirements to inform decision-making.
- Prepared detailed reports outlining progress made on current projects within the park.
- Supported marketing campaigns across media outlets, including social media and local newspapers, to increase park visibility.
- Operated and explained proper use of mechanical equipment to employees.
Farmhand
Smallwater Estate
Kirup, WA
11.2020 - 05.2023
- Operated farm machinery for planting, cultivating, and harvesting crops.
- Operated irrigation systems to provide adequate water supply for plants.
- Maintained irrigation systems to ensure optimal water supply for crops.
- Assisted in the preparation of soil for planting by tilling and plowing fields.
- Applied fertilizers and pesticides to improve crop yield.
- Harvested crops according to season and maintained records of yields.
- Inspected fields regularly to identify pests or diseases that may harm crop growth.
- Maintained farm equipment such as tractors, harvesters, and other machinery.
- Performed general maintenance tasks around the farm, including repairing fences and buildings.
- Supported livestock care by feeding and monitoring health to ensure well-being.
- Collaborated with team members to complete daily tasks efficiently.
- Monitored field conditions and reported any issues to management promptly.
- Participated in training new staff on safety protocols and procedures.
- Loaded and unloaded trucks with supplies or products from the farm.
- Cleaned and organized storage areas for tools and equipment regularly.
- Coordinated task planning with farm management based on weather conditions and crop requirements to optimize workflow.
- Supported sales operations at cellar door by engaging with customers and providing product information.
- Planned and executed events to ensure smooth operations and positive attendee experiences., menu creation, leading the Food & Beverage Team
Owner/Operator
Flying Duck Cafe
Bridgetown, WA
11.2015 - 06.2020
- Managed daily operations of a busy cafe to ensure smooth service.
- Supervised staff performance and provided ongoing training to team members.
- Oversaw hiring process for new employees, streamlining recruiting and onboarding training.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Provided leadership support for team members through coaching and mentorship programs.
- Resolved conflicts between employees in a professional manner.
- Maintained high standards of cleanliness and food safety throughout the cafe.
- Handled vendor relationships to manage inventory and supply chain efficiently.
- Developed seasonal menus based on customer preferences and ingredient availability.
- Implemented targeted marketing strategies to boost customer engagement and increase foot traffic.
- Coordinated special events and promotions to attract diverse clientele.
- Resolved customer complaints promptly to enhance overall dining experience.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed comprehensive business plan and budget, aligning operational goals with profitability targets.
- Set pricing structures according to market analytics and emerging trends.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Education
Diploma - Business Management
Monarch Institute
Online11-2012
Certificate 4 - Commercial Cookery
TAFE WA
Bunbury08-2009
Skills
- Grounds management
- Equipment maintenance
- Safety compliance
- Environmental monitoring
- Resource allocation
- Vendor management
- Customer relationship management
- Staff training and development
- Conflict resolution
- Problem solving
- Operational efficiency
- Event coordination
- Decision-making
- Maintenance & repair
- Financial oversight
- Effective communication
- Attention to detail
- First Aid/CPR
Timeline
Lead Grounds & Maintenance
NRMA
11.2025 - Current
Park Manager
Craggy Peaks
12.2023 - 10.2025
Farmhand
Smallwater Estate
11.2020 - 05.2023
Owner/Operator
Flying Duck Cafe
11.2015 - 06.2020
Diploma - Business Management
Monarch Institute
Certificate 4 - Commercial Cookery
TAFE WA