Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Greg Ford

Collierville,TN

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

3
3
years of professional experience

Work History

Operations Manager

FedEx Ground
Olive Branch, MS
05.2020 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reviewed shift reports to understand current numbers and trends.
  • Trained new employees on proper protocols and customer service standards.

Project Team Supervisor

Best Buy
Memphis, TN
08.2018 - 02.2019
  • Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
  • Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
  • Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
  • Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.

Education

Bachelor of Arts - Business Administration And Management

University of Memphis
Memphis, TN
12.2014

Skills

  • Customer Service
  • Corporate Partnerships
  • Policy Development and Enforcement
  • Human Resources Oversight
  • Program Optimization
  • Inventory Management
  • Team Leadership
  • Business Leadership
  • Problem Anticipation and Resolution
  • Planning and Implementation
  • Mathematical Calculation and Reasoning
  • Onboarding and Orientation

Timeline

Operations Manager

FedEx Ground
05.2020 - Current

Project Team Supervisor

Best Buy
08.2018 - 02.2019

Bachelor of Arts - Business Administration And Management

University of Memphis

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Greg Ford