Gregory A. Forseen

• Company Overview: Annuity and Life Insurance Operations
• Developed special teams to focus on serving agencies that were $20M> in sales
• Consolidated 4 departments into one Agency Contact Center
• Implemented WFM tools improving call center efficiency by 22%
• Developed Call Handling tool improving efficiency by 30%
• Improved call history records developed forms delivery system and implemented call notes improving call accuracy and reducing calls
• Transition leader - moved call center from Kansas City to Cedar Rapids
• Worked on several business process improvement projects to enhance CSR tools, online tools and for mainframe conversion project
• Annuity and Life Insurance Operations
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Analyzed and reported on key performance metrics to senior management.
• Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

• Increased adult education participation by 300%
• Developed outreach programs
• Increased facility utilization to 6 days a week
• Increased small groups by 100%
• Facilitated necessary information to lead a capital campaign to raise $1m
• Provided administrative support to pastoral staff, contributing to their ability to focus on spiritual care within the congregation.
• Created reports, presentations and other materials for executive staff.
• Collaborated with pastoral staff on strategic planning initiatives, supporting the growth and development of the congregation''s mission.
• HR admin and developed employee handbook
• Coordinated all adult classes, curriculum and ministries. Developed leaders and teachers, provided training and coaching and tripled class participation
• Facilitated financial reporting and provided guidance to finance committee
• Implemented an efficient system for tracking donations, resulting in more accurate financial reporting for tax purposes.

Company Overview: Small Business Entrepreneur

• Developed construction plans, schedules and budgets to achieve objectives.
• Estimated project costs and timelines based on scope of work and resource availability
• Managed construction progress through effective coordination of schedules and material deliveries
• Implemented quality control measures to ensure adherence to project specifications and industry standards
• Supervised subcontractors to ensure compliance with project requirements and timelines
• Adhered to building codes and regulations in planning and construction phases for full project compliance.
• Read and interpreted construction blueprints to guide project planning and execution