Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Greg Forteau

Senior Support Engineer
TX

Summary

A Senior Support Associate with experience in Microsoft Technologies. Strong creative and analytical skills. I have a bachelor’s degree in finance with a Minor in Computer Science. Team player with an eye for detail.

Overview

3
3
years of professional experience
3
3
Certificates

Work History

Senior Support Engineer

Infosys Inc: Project with Microsoft Corp
6 2022 - 06.2024
  • Provide technical support with Microsoft Corp for Microsoft Dynamics 365
  • Resolved issues regarding plugins, workflow failures, query timeouts, licensing, capacity, and storage.
  • Utilize Microsoft’s troubleshooting tools (e.g., Unify, Kusto) to help resolve customer issues
  • Exceeded quantitative metrics on customer satisfaction and retention.
  • Performs in-depth product troubleshooting and remediation when needed
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues
  • Mentor new Technical Support Engineers
  • Improved CSAT score month over month

Entry Level Software Engineer

Revature LLC
12.2021 - 05.2022
  • Part of a team that built Microsoft Dynamics 365 application for a banking client
  • Responsibilities: Create standard Lifecycles - Sales, Marketing, Customer Service, Field Service
  • Create and manage Queues for managing cases and calls
  • Create BPFs - Business Process Flow, Utilize SLAs - Service Level Agreements with KPI's
  • Create Marketing Segments, Marketing Lists, and customize dashboards
  • Power Apps Canvas Application design, Client-side Input Validation, SharePoint list creation for backend storage, collections
  • Created tools and data model to aid in visualization of data.

Education

Bachelor of Science - Finance

Bowie University
Bowie, Maryland
05.2001 -

Skills

DAX

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Certification

MB-210 Microsoft Dynamics 365 Sales Functional Consultant - Microsoft

References

References available upon request

Timeline

Entry Level Software Engineer

Revature LLC
12.2021 - 05.2022

Bachelor of Science - Finance

Bowie University
05.2001 -

Senior Support Engineer

Infosys Inc: Project with Microsoft Corp
6 2022 - 06.2024

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Greg ForteauSenior Support Engineer