Greg Freed
Winter Park,FL
Summary
Senior product and operations leader with over a decade of experience scaling complex content platforms and managing expert teams. Bridges the gap between high-level business strategy and technical execution. Proven ability to lead cross-functional initiatives and mentor high-performance teams, while leveraging hands-on, full-stack skills (Python, Next.js) to build AI-powered tools, automate workflows, and validate complex roadmaps.
Overview
11
11
years of professional experience
Work History
Founder & Principal Consultant
Transparent Talent AI
01.2024 - Current
- Architected and deployed a full-stack, AI-powered SaaS platform (Next.js, Python/Flask, Celery, PostgreSQL) to validate a complex product vision and automate a multi-step AI analysis pipeline.
- Engaged to develop the 2025 $2.7M web product roadmap as Interim Product Manager (Travel + Leisure). Designed and implemented early warning systems for user flows, decreasing resolution time by 98%.
- Led specialized knowledge management projects for clients including RAND Corporation and Cisco as Knowledge Management Consultant (Enterprise Knowledge).
- Led multi-year strategic planning for a large non-profit as AI Strategy Consultant (Self-Employed), analyzing feedback from 50+ members to inform an AI-driven organizational roadmap.
Senior Product Operations Manager
Scribd
08.2014 - 12.2023
- Led and mentored a team of content and metadata SMEs, including a team lead, fostering a high-performance and collaborative environment focused on operational excellence.
- Designed and scaled the operational architecture supporting platform transformation from 800K ebooks serving 800K subscribers to a multi-format ecosystem with 1.5M+ ebooks and 2.2M+ subscribers.
- Developed comprehensive KPI dashboards and monitoring systems that improved product quality metrics by 66% year-over-year through data-driven decision-making.
Education
MFA - Creative Writing
Emerson College
01.2010
Graduate Certificate - Book Publishing
Emerson College
01.2007
BA - Great Texts of the Western Tradition
Baylor University
01.2005
Certified Knowledge Specialist (CKS) - KM & User Engagement
KM Institute
Certified Associate in Project Management (CAPM) - undefined
PMI
Skills
- Generative AI Application
- Prompt Engineering
- Knowledge Graphs & Ontology
- Taxonomy Systems
- AI-driven Process Automation
- Retrieval-Augmented Generation
- Python
- Flask
- Flask-SQLAlchemy
- Celery
- PostgreSQL
- Redis
- RESTful API Design
- Service-Oriented Architecture
- Monorepo Management
- Nextjs
- React
- TypeScript
- Tailwind CSS
- Jest
- React Testing Library
- Vercel
- Master-Detail Interfaces
- Asynchronous State Polling
- Docker
- Git
- GitHub Actions
- CI/CD
- PyTest
- Headless Scraping
- Webhooks
- Agile/Scrum/Kanban Methodologies
- Process Optimization
- Scalable Infrastructure Design
- KPI Development
- Jira
- Zendesk
- ServiceNow
- Knowledge Management
- SQL
- Snowflake
- Databricks
- PowerBI
- Tableau
- Looker Studio
- Geocoding
Technical Skills
Generative AI Application (Google Gemini), Prompt Engineering ("Chain-of-Thought"), Knowledge Graphs & Ontology, Taxonomy Systems, AI-driven Process Automation, Retrieval-Augmented Generation (RAG), Python, Flask, Flask-SQLAlchemy, Celery, PostgreSQL, Redis, RESTful API Design, Service-Oriented Architecture, Monorepo Management, Next.js (React), TypeScript, Tailwind CSS, Jest & React Testing Library (RTL), Vercel, Master-Detail Interfaces, Asynchronous State Polling, Docker, Git, GitHub Actions, CI/CD, PyTest, Headless Scraping (Browserless.io), Webhooks, Agile/Scrum/Kanban Methodologies, Process Optimization, Scalable Infrastructure Design, KPI Development, Jira, Zendesk, ServiceNow, Knowledge Management (CKS), SQL, Snowflake, Databricks, PowerBI, Tableau, Looker Studio, Geocoding (Geopy)
Professional Testimonials
- Ian Connolly, Content Engineer, Greg instilled a deep respect for how impactful it is for engineers to engage with the fundamentals of the business and domain they work in.
- Benton Wong, Software Engineer, During my initial year at Scribd, I worked with Greg who demonstrated exceptional technical knowledge while embracing collaboration.
- Meghan Frazer, Content Operations Lead, Continually impressed by how Greg managed the complications of an entirely remote team. Greg's people-first approach empowers his team to achieve results.
- Julie Johannessen, Content Operations Analyst, Reporting to Greg for almost 4 years, he's one of the best managers I've ever had: honest, empathetic, and sets up efficient ways of working.
Performance Feedback
- Greg's attention to detail and follow-through have been invaluable in keeping meetings on track and ensuring that important tasks are completed on time.
- Greg is extremely flexible to process and willing to rise to new changes without delay. He's the first to adopt a new process and ask questions directly.
Timeline
Founder & Principal Consultant
Transparent Talent AI
01.2024 - Current
Senior Product Operations Manager
Scribd
08.2014 - 12.2023
MFA - Creative Writing
Emerson College
Graduate Certificate - Book Publishing
Emerson College
BA - Great Texts of the Western Tradition
Baylor University
Certified Knowledge Specialist (CKS) - KM & User Engagement
KM Institute
Certified Associate in Project Management (CAPM) - undefined
PMI