Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Greg Galloway

Boerne,TX

Summary

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive Police Dispatcher bringing 20 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Bexar County 911 Emergency Dispatcher

Bexar County Sheriff's Office
08.2017 - Current
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.

911 Emergency Dispatcher

Converse Police Department
03.2016 - 08.2017
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Read system maps and caller information, and documented details in system.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Pre-Load Supervisor

UPS
08.2014 - 03.2016
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Set up displays of merchandise to market new products to customers.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Supervised 10-18 people
  • Insured safety and security of the personell

Police Officer

San Antonio Airport Police Department
03.2007 - 03.2014
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Answered emergency calls for help from citizens and business owners.
  • K-9 explosives detection officer 2 years

Detention Deputy

Kerr County Sheriff's Department
10.2004 - 03.2007
  • Regularly conducted security and sanitation checks.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Responded promptly to emergency situations and provided medical aid.
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
  • Supervised and controlled behavior of 200-300 inmates.

Detention Officer

Brewster County Sheriff Office
06.2003 - 06.2004
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Regularly conducted security and sanitation checks.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.

Education

Associate of Science - Criminal Justice

Sul Ross State University
Alpine, TX
12.2024

Tivy High School
Kerrville, TX
05.1996

Skills

  • Critical Thinking
  • Information Intake
  • Information Gathering and Relay
  • Computer-Aided Dispatching
  • Active Listening
  • Decision-Making
  • Basic Life Support Understanding
  • Multitasking and Prioritization
  • Database Queries
  • Problem-Solving
  • Police and Fire Procedures
  • Works Well Under Pressure
  • Map Reading Skills
  • Call Management
  • Crisis Management
  • Emergency Assessment
  • Computer Skills
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Data Entry

Certification

  • PST - Public Safety Telecommunicator

Timeline

Bexar County 911 Emergency Dispatcher

Bexar County Sheriff's Office
08.2017 - Current

911 Emergency Dispatcher

Converse Police Department
03.2016 - 08.2017

Pre-Load Supervisor

UPS
08.2014 - 03.2016

Police Officer

San Antonio Airport Police Department
03.2007 - 03.2014

Detention Deputy

Kerr County Sheriff's Department
10.2004 - 03.2007

Detention Officer

Brewster County Sheriff Office
06.2003 - 06.2004

Associate of Science - Criminal Justice

Sul Ross State University

Tivy High School
  • PST - Public Safety Telecommunicator
Greg Galloway