Greg Garcia

Work History

Chicago Bears / Delaware North Sportservice-Chicago, IL

10.2021 - 07.2024

Mentored assistant managers and provided guidance on their professional development goals
Led cross-functional teams on special projects such as store expansions or new store openings
Implemented effective loss prevention measures to minimize theft and inventory shrinkage
Collaborated with HR department on recruitment efforts, ensuring the selection of qualified candidates who fit the company culture
Conducted regular performance reviews with staff members, providing constructive feedback and identifying opportunities for growth
Managed store budget and expenses, consistently meeting or exceeding financial targets
Utilized data analytics tools to track key performance indicators (KPIs) such as conversion rates, average transaction value (ATV), units per transaction (UPT), etc
Developed strong relationships with key vendors to negotiate favorable pricing terms and secure exclusive product offerings
Collaborated with cross-functional teams to develop new product lines based on market research insights
Oversaw all aspects of retail operations, including sales, customer service, inventory management, and staff supervision
Managed a team of 100 employees, providing training, coaching, and performance evaluations.

Aramark / Houston Texans-Houston, TX

07.2015 - 03.2020

Achieved an increase in sales revenue through the implementation of targeted promotional activities
Optimized inventory levels by implementing a demand forecasting system
Analyzed sales data to identify trends and opportunities for improvement
Ensured compliance with company policies and procedures regarding cash handling, security protocols, and merchandising standards
Collaborated with cross-functional teams to develop new product lines based on market research insights
Conducted regular store audits to ensure adherence to visual merchandising guidelines
Increased NFL customer satisfaction scores through the implementation of enhanced customer service training programs
Streamlined operational processes by implementing efficient systems for receiving shipments, restocking shelves, managing returns/exchanges
Identified areas for improvement in store layout/design based on customer flow analysis; implemented changes resulting in 40% increase in sales
Increased employee productivity by implementing streamlined processes and providing ongoing training and development opportunities.

Aramark / Atlanta Braves-Atlanta, GA

01.2010 - 07.2015

Oversaw daily operations of 22 high-volume retail stores, managing a team of 80 employees
Increased sales revenue through effective merchandising techniques and strategic product placement
Led the hiring, training, and development of new staff members, ensuring adherence to company policies and procedures
Analyzed sales data to identify trends, forecast demand, and make informed purchasing decisions for optimal inventory levels
Managed vendor relationships including negotiating contracts, monitoring performance metrics, and resolving any issues or disputes
Maintained compliance with all regulatory requirements related to safety standards, employee scheduling laws, cash handling procedures etc
Instituted employee recognition programs that boosted morale, resulting in decreased turnover rates
Developed comprehensive training programs for staff members on product knowledge, customer service skills, and sales techniques
Implemented visual merchandising strategies that enhanced the overall store aesthetic and improved customer shopping experience
Implemented safety protocols to ensure a secure working environment for employees/customers, following industry standards/regulations
Led cross-functional teams in executing store renovations/remodels, resulting in improved layout/design, functionality, traffic flow etc.