Greg Glock
Sheridan,WY
Summary
Proven Branch Manager with a track record of enhancing customer satisfaction and exceeding expectations. Expert in branch operations management and building strong customer relationships. Demonstrated ability to improve service quality and efficiency, with a knack for excellent time management. Achieved consistent sales growth by leveraging both hard and soft skills.
Overview
14
14
years of professional experience
Work History
Branch Manager
Yellowball Roofing And Solar
02.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Sales Specialist
Coca Cola Bottling Co High Country
11.2022 - 03.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Driver Sales Representative
Hensley Beverage Company
04.2010 - 11.2021
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
- Collaborated with team members to identify new business opportunities and expand client base.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
- Improved route efficiency by utilizing GPS technology and adjusting plans based on real-time traffic conditions.
- Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
- Helped train new Driver Sales Representatives on company policies, sales techniques, and route management to ensure their success in the role.
- Demonstrated flexibility in adapting to changing schedules or last-minute requests from customers without compromising punctuality or service quality.
Education
Communications - Education Administration
Chandler Gilbert Community College
Gilbert, AZ05.2005
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Timeline
Branch Manager
Yellowball Roofing And Solar
02.2024 - Current
Sales Specialist
Coca Cola Bottling Co High Country
11.2022 - 03.2024
Driver Sales Representative
Hensley Beverage Company
04.2010 - 11.2021
Communications - Education Administration
Chandler Gilbert Community College
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