Greg Graczyk
Summary
I consider myself a very outgoing self motivated individual with very strong people skills and always willing to learn new processes to make my job successful. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Market Sales Manager
Premium Retail Services Inc
02.2021 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Trained [Number] new sales representatives on sales strategies and processes to reduce process gaps.
- Implemented systems and procedures to increase sales.
- Identified opportunities for growth within [Location] territory and collaborated with sales teams to reach sales goal.
- Maintained up-to-date knowledge of [Product] and performed competitor analysis.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Owned all aspects of sales planning, development, and team and account management for central [Type] territory.
- Increased sales by [Number] through effectively training employees, closely monitoring regional and local markets and managing inventories.
- Resolved all vendor and account problems efficiently while exceeding sales quotas by [Number]%.
Marketing Representative
AMS Retail Solutions Inc.
10.2018 - Current
- Created daily social media posts to create robust brand presence for Samsung on Twitter, Facebook and Instagram.
- Placed marketing and advertising displays and materials at stores.
- Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.
- Forecasted and tracked marketing and sales trends.
- Measured marketing, advertising, and communications program performance and developed strategy.
- Managed client marketing strategies and product promotion campaigns.
- Organized 20 events to establish community relationships and maximize marketing strategies.
- Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
- Assessed consumer needs and buying habits to identify potential markets and product demand variables.
Merchandising Rep
The Home Depot
12.2008 - 10.2018
- Followed merchandising guidelines to present visually appealing displays.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Mentored new sales associates to contribute to the store's positive culture.
- Actively pursued personal learning and development opportunities.
- Trained 1 new sales associates each quarter.
- Stocked and replenished merchandise according to store merchandising layouts.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Recommended merchandise to customers based on their needs and preferences.
Merchandising Specialist
Sunbelt Services
11.2004 - 11.2008
- Mentored new sales associates to contribute to the store's positive culture.
- Supervised and directed all merchandise and shipment processing.
- Communicated clear expectations and goals to each team member.
- Contributed to team success by exceeding team sales goals by 5%.
- Responded to customer concerns with friendly and knowledgeable service.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Cleaned and organized the store, including the checkout desk and displays.
Restaurant Manager
Yum! Brands Inc
07.2001 - 10.2004
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Conducted timely performance evaluations for all front of house staff.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Carefully interviewed, selected, trained and supervised staff.
- Achieved highest employee retention rate in the region.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Prepared for and executed new menu implementations.
Education
Radiology
Saint Louis Community College
St Louis, MOHotel Restaurant Management
University of Missouri - Columbia
Columbia, MOSkills
- Merchandising
- Data entry
- Cash register familiarity
- Inventory management
- Credit card transactions
- Staff training and development
- Active listening skills
- Opening and closing procedures
- Customer-oriented
- Computer literate
- Skilled problem solver
- Natural leader
- Excellent communication skills
- Superior organization ability
- Outstanding interpersonal skills
- Goal-oriented
- Strong work ethic
- Motivated team player
- Employee relations
- Telecheck processing terminal experience
- Training and development
- Accurate money handling
- Customer service-oriented
- Retail merchandising specialist
- Detail-oriented
- Personable
- People-oriented
- Retail sales
- Sales Strategies
- Team Recruiting and Onboarding
- Customer Complaint Resolution
- Sales Goals
- Maintaining Clean Work Areas
- Operating Procedures and Policies
- Interpersonal Communication Skills
- Visual Merchandising
- Operational Standards
Accomplishments
- Named “Employee of the Month” in 07/2012
- Sales
Increased sales by 50% over a previous year period.
Certification
Serv-Safe Certified
Timeline
Market Sales Manager
Premium Retail Services Inc
02.2021 - Current
Marketing Representative
AMS Retail Solutions Inc.
10.2018 - Current
Merchandising Rep
The Home Depot
12.2008 - 10.2018
Merchandising Specialist
Sunbelt Services
11.2004 - 11.2008
Restaurant Manager
Yum! Brands Inc
07.2001 - 10.2004
Radiology
Saint Louis Community College
Hotel Restaurant Management
University of Missouri - Columbia
Similar Profiles
Prithvisinh JhalaPrithvisinh Jhala
Sales Representative at Premium Retail Services / OSL Direct ServicesSales Representative at Premium Retail Services / OSL Direct Services
Anmol AroraAnmol Arora
Customer Experience & Sales Associate at Premium Retail Services (Bell Canada)Customer Experience & Sales Associate at Premium Retail Services (Bell Canada)
Payton AlmaguerPayton Almaguer
Customer Service Representative at Premium Retail Services IncCustomer Service Representative at Premium Retail Services Inc
Ashlee MesnerAshlee Mesner
Retail Merchandiser at Premium Retail Services IncRetail Merchandiser at Premium Retail Services Inc
David GeringerDavid Geringer
Market Sales Manager at KAR GlobalMarket Sales Manager at KAR Global