Greg Grove

• Cultivated relationships with potential customers to drive lead generation and increase market reach.
• Qualify warm leads generated by sales-driven marketing lead campaigns.
• Successfully manage and overcome prospect objections leveraging Richardson training.

• Develop superior customer service relationship with prospects
• Meet Service Level Agreement (SLA's) for lead review and consistently deliver high quality marketing qualified leads for sales team partners.

Coach new and tenured customer service and sales agents to meet and/or exceed expectations by:

• Developing meaningful relationships with customers to encourage trust and loyalty
• Follow up on cold and warm leads to further the sales process
• Understand and demonstrate the product or service to the customer
• Set and meet sales goals and objectives set by leadership
• Improve sales skills to increase sales success rates

• Resolved customer inquiries through effective communication and problem-solving skills.
• Collaborated with team to enhance service delivery processes, improving customer satisfaction.
• Managed high-volume calls while maintaining accuracy and attention to detail in all interactions.