Greg Hagood
Texarkana,TX
Summary
Proven leader and strategic thinker, adept in problem-solving and team leadership, with a track record of enhancing operational efficiency and client satisfaction. Skilled in project management and client engagement, I've successfully driven projects to completion, achieving significant improvements in productivity and client relationships. Leveraging analytical thinking and a commitment to continuous improvement, I excel in delivering innovative solutions that meet and exceed objectives.
Overview
34
34
years of professional experience
Work History
Consultant
Restoremasters
09.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
- Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
Public Adjuster
Self-employeed
02.2021 - 02.2023
- Developed comprehensive reports detailing findings from investigations, supporting successful claim resolution efforts.
- Educated clients on their rights and responsibilities under their insurance policies, empowering them to make informed decisions during the claim process.
- Evaluated proposed settlement offers from insurance companies against actual losses sustained to ensure fair compensation for clients.
- Maximized client satisfaction by acting as a liaison between policyholders and insurance companies.
- Developed and maintained a strong network of industry contacts, including insurance adjusters and legal professionals, contributing to overall business growth and success.
- Consistently met or exceeded performance goals by efficiently managing caseloads and delivering superior service to clients.
- Negotiated favorable settlements for clients by effectively analyzing insurance policy coverage and damages.
- Streamlined communication between all parties involved in the claims process, ensuring accurate information exchange and swift resolution times.
- Conducted thorough site inspections to document property damages and determine proper claim amounts.
- Ensured compliance with state regulations, maintaining a current understanding of industry laws and best practices.
- Coordinated with contractors, engineers, and other experts to accurately assess property damage values for each case.
- Investigated property damage claims, resulting in accurate assessments of losses and timely processing of claims.
- Increased claim resolutions through skillful negotiation with insurers on behalf of policyholders.
- Collaborated with legal professionals to resolve complex cases and achieve favorable outcomes for clients.
- Built strong relationships with clients, providing excellent customer service throughout the claims process.
- Prepared summaries of damage, payments, and policy coverage.
Senior Engineer
Southwest Arkansas Electric Cooperative
08.1990 - 08.2016
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
- Monitored employee performance to keep projects on task.
- Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
- Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.
- Enforced rules and regulations to keep working environment safe.
- Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
- Controlled project costs by approving expenditures.
- Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.
- Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
- Determined equipment failure root cause and implemented solutions.
- Reduced production downtime by developing maintenance plans and preventive measures.
- Developed and maintained strong relationships with clients, understanding their needs and delivering custom solutions.
- Evaluated project outcomes against objectives, identifying areas for improvement and implementing corrective actions.
- Developed comprehensive safety protocol, significantly reducing workplace accidents and ensuring compliance with industry standards.
- Conducted in-depth research to stay ahead of industry trends, applying innovative techniques to current projects.
- Achieved notable reduction in energy consumption by designing and executing innovative engineering solutions.
- Implemented cutting-edge technological solutions to solve complex engineering challenges.
- Reduced system downtime significantly, implementing robust monitoring protocols and quick-response strategies.
- Facilitated major upgrade of manufacturing equipment, leading to enhanced production capabilities.
- Led critical negotiations with suppliers, securing high-quality materials at more favorable cost.
- Mentored junior engineers, sharing expertise and guiding their professional development.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Documented and developed engineering procedures and processes.
- Verified construction documentation to meet client requirements and vision.
- Developed comprehensive engineering documents for all projects.
- Created detailed reports on engineering activities and findings.
Education
Associate In Electronics Engineering Technology - Engineering (Pre-Engineering)
Community College of The Air Force
Montgomery, AL12.1986
High School Diploma -
Ozark Academy
Gentry, AR05.1981
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Integrity and Honesty
- MS Office
- Analytical Thinking
- Strategic Planning
- Issue Resolution
- Customer Relationship Management
- Project Leadership
- Goal Setting
- Client Engagement
- Work Planning and Prioritization
- Continuous Improvement
- Client rapport
- Project Management
- Project Implementation
- Quality Assurance
- Analysis & Evaluation
- Best Practices Implementation
- Processes and procedures
- Organizational Development
- Process Improvement
- Operations Analysis
- Staff Management
- Cultural Awareness
- Employee Management
- Research and Development
- Process Optimization
- Timeline Development
- Performance Tracking
- Subject Matter Expert
- Safety Regulations
- Executive Support
Timeline
Consultant
Restoremasters
09.2023 - Current
Public Adjuster
Self-employeed
02.2021 - 02.2023
Senior Engineer
Southwest Arkansas Electric Cooperative
08.1990 - 08.2016
Associate In Electronics Engineering Technology - Engineering (Pre-Engineering)
Community College of The Air Force
High School Diploma -
Ozark Academy
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