Leigh Hall
Summary
Current Household Manager looking to re-enter workforce and utilize exceptional customer service skills. Seeking a position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills. Organized, reliable, and able to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Household Manager
Self
02.2015 - Current
- Oversaw household budget to manage expenditures and control costs.
- Scheduled appointments for medical, dental and self-care needs for family of five.
- Investigated and resolved billing issues.
- Maintained professional and friendly phone rapport.
- Managed multiple schedules.
- Performed cleaning and organization duties.
- Taught children basic life skills, manners and personal hygiene.
Hospitality Coordinator
Davis Graham & Stubbs
01.2011 - 08.2014
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
- Reduced expenses by reviewing vendor relationships, sourcing new suppliers, and negotiating favorable and fair contracts.
- Implemented successful strategies to increase employee satisfaction.
- Identified and resolved customer and employee complaints concerning food and events.
- Planned and executed more than ten special events per year.
Spa Front Desk Attendant
Four Seasons Hotels And Resorts
06.2010 - 12.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and scheduled appointments using scheduling software.
- Maintained clean and organized front desk areas to uphold polished company image.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Developed and maintained positive relationships with guests.
Receptionist
RE/MAX Professionals
05.2008 - 06.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Associate of Arts -
Kalamazoo Valley Community College
Kalamazoo, MI2023
High School Diploma -
Cherry Creek High School
Greenwood Village, CO05.2007
Skills
- Customer Service Standards
- Professional Phone Etiquette
- Attentive Service
- Scheduling
- Administrative Support
- Budget Implementation
- Reliable
- Multitasking
- Handling Adversity
Timeline
Household Manager
Self
02.2015 - Current
Hospitality Coordinator
Davis Graham & Stubbs
01.2011 - 08.2014
Spa Front Desk Attendant
Four Seasons Hotels And Resorts
06.2010 - 12.2010
Receptionist
RE/MAX Professionals
05.2008 - 06.2010
Associate of Arts -
Kalamazoo Valley Community College
High School Diploma -
Cherry Creek High School
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