Open To Work
Greg Holmes
Los Angeles,CA
Overview
28
28
years of professional experience
Work History
System Administrator
Reed Smith
Los Angeles, CA
07.2000 - 11.2025
- Configured and maintained system hardware, software and network components.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Performed regular backups of critical data and documents.
- Analyzed system logs to identify suspicious activities or anomalies.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Collaborated with other teams to develop solutions for various projects.
- Conducted research on emerging technologies in support of system enhancement initiatives.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Designed, configured and tested computer hardware and operating system software.
Technical Support Engineer
IBM
Long Beach, CA
06.1997 - 03.2000
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Assisted users with password resets and account lockout resolutions.
- Provided remote assistance to end-users when needed.
- Monitored ticketing system queues for incoming requests from customers.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Answered user inquiries to resolve computer software or hardware operation problems.
Education
Some College (No Degree) - Computer Information Systems
DeVry University
Long Beach, CASkills
- Performance Testing
- Hardware Expertise
- Training and Development
- Equipment Management
- Technical Writing
- Technical Support
- Help Desk Software
- System Upgrades
- Hardware and Software Installation
- Project Management
- Diagnosing Issues
- Program Installations
- Device Configuration
- Cloud architecture – Azure Virtual Desktop, VNETs, peering and routing
- Identity and security – Entra ID, conditional access, PIM, MFA
- Endpoint management – Intune Autopilot, autopatch, compliance policies
- Data governance – Microsoft Purview, DLP, access policies
- Systems engineering – Windows 10/11, hardware/software configuration
- Monitoring and optimization – alerting, reporting, performance analytics
- Cross-functional collaboration and training
- DevOps awareness – CI/CD and SDLC alignments
- Legal applications – IManage, Relativity, InTapp
- Helpdesk Operations
- Windows 10/11
- Programming
- New Program Installations
- Web Security
Summary
Cloud-focused IT professional with 25+ years of enterprise infrastructure experience designing, deploying, and optimizing hybrid environments across Azure, M365, and on-prem systems. Skilled in identity governance, data protection compliance, network architecture, monitoring, and leadership. Proven ability to collaborate with legal, security, and business teams to deliver resilient and secure cloud solutions.
Certification
- Introduction to Cloud Computing (IBM via Coursera.org)
- Introduction to Software Engineering (IBM via Coursera.org)
- Introduction to DevOps (IBM via Coursera.org)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
System Administrator
Reed Smith
07.2000 - 11.2025
Technical Support Engineer
IBM
06.1997 - 03.2000
Some College (No Degree) - Computer Information Systems
DeVry University