Greg Howard
Dunlap,TN
Summary
Adept Operations Manager with a proven track record, enhancing operational efficiency and customer satisfaction through strategic process improvements and effective team leadership. Skilled in operations management and problem-solving, I have successfully directed resource allocation and mitigated risks, significantly contributing to the company's objectives.
Overview
11
11
years of professional experience
Work History
Operations Manager
Tomahawk Crane Service
04.2022 - 09.2022
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
- Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities in alignment with business goals.
- Improved customer satisfaction by quickly addressing and resolving customer complaints and feedback.
Crane Field Supervisor
Maxim Crane Works
12.2021 - 02.2022
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
Operations Manager / Dispatcher
Winslow Crane and Rigging
11.2016 - 09.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Crane Division Field Supervisor / Crane Sale
Duffy Crane and Hauling
10.2011 - 11.2016
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO05-1988
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Process Improvement
- Schedule Management
Timeline
Operations Manager
Tomahawk Crane Service
04.2022 - 09.2022
Crane Field Supervisor
Maxim Crane Works
12.2021 - 02.2022
Operations Manager / Dispatcher
Winslow Crane and Rigging
11.2016 - 09.2021
Crane Division Field Supervisor / Crane Sale
Duffy Crane and Hauling
10.2011 - 11.2016
High School Diploma -
Coronado High School
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