Greg D. Jefferson
San Antonio
Summary
Dedicated and principled professional with a strong passion for a call center customer service career. Exceptional observational skills and problem-solving abilities. Motivated to excel in a team-driven environment. Thrives under high-pressure situations, maintaining composure while providing energetic and innovative customer service. Over 5 years of experience in customer-facing services, team leadership, and employee training & development. Brings a wealth of expertise to deliver exceptional results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Services Lead
Allied Universal
04.2024 - Current
- Vigilant and detail-focused with strong communication abilities, capable of maintaining physical activity throughout extended shifts, consistently ensuring site safety by managing vehicle access, meticulously maintaining documentation, actively deterring criminal activity, and promptly responding to emergencies, including fire detection, while coordinating with local authorities
- Authorized the arrival and departure of vehicles and cargo, ensuring proper protocol was followed
- Maintained up-to-date and thorough documentation of all security-related activities
- Promoted a safe and secure workplace environment through proactive measures and vigilance
- Effectively deterred vandalism, theft, and unauthorized intrusion on the premises
- Responded rapidly to emergencies, demonstrating quick thinking and decisive action
- Identified potential emergencies and fire hazards with attention to detail and situational awareness
- Coordinated with local law enforcement, fire, and emergency services to address incidents promptly
Inspector Apprentice
Manheim (Cox Automotive)
01.2024 - 04.2024
- Required to inspect and document incoming vehicles for safety and quality before auction
- Including vehicle identification data, condition description, repair cost estimates
- Conducted comprehensive inspections of incoming vehicles to assess safety and quality before auction, documenting vehicle identification data, condition descriptions, and repair cost estimates
- Evaluated vehicle conditions meticulously, identifying damage or necessary repairs, including frame, paint, engine, air conditioning/heating systems, radio, navigation system, tires, etc
- Prepared detailed support documentation, including photographs, to accurately reflect vehicle conditions
- Stayed updated on current labor rates, parts pricing, and manufacturer updates to ensure accurate repair cost estimates, adhering strictly to inspection procedures and documentation guidelines
- Performed courtesy walk-around inspections, ensuring all assessments met quality and safety standards
Security Services
Allied Universal
01.2023 - 01.2024
- Skilled Security Officer with excellent communication abilities and strong attention to detail
- Physically capable of maintaining active duties for extended shifts to ensure safety and security
- Authorize the arrival and departure of vehicles and cargo
- Ensure all paperwork is up-to-date and thorough
- Promotes a safe workplace environment
- Deters vandalism, theft, and intrusion
- Rapid response to emergencies
- Detect emergencies and fires
- Notification to local law enforcement and fire and emergency services
Assistant Manager
Southern Freeze Daiquiri
10.2020 - 11.2022
- Greeted customers, provided information for specials and promotions, and set up advertisement displays for new incoming merchandise and beverages-reliable team player with a friendly, positive demeanor who enjoys interacting with customers
- Greeted and listened effectively to customers to ensure courteous and quick service
- Opened/closed store, including cleaning and maintaining equipment and restocking
- Prepared and served drinks according to Texas health codes and business standards
- Maintained inventory log and prepared supply and beverage orders
- Supervised shifts, stocked merchandise, and bartended various alcoholic beverages
- Worked with the management team to react to customer service issues, complaints, and/or business opportunities
Customer Service Advisor
Pep Boys Auto Parts
08.2018 - 03.2020
- Served as the first point of contact for customers in-store and via phone, building trust, understanding their needs, and effectively communicating processes, timelines, and services
- Actively contributed to selling parts and services, ensuring alignment with customer expectations and satisfaction
- Assisted in customer care, work order and register processes, facility maintenance, and Outside Purchase (OP) ordering under the direction of management
- Took responsibility for detailed opening and closing operations in the retail setting
- Ensured compliance with cash, credit, check, refund, and return policies, adhering to all established procedures
- Collaborated with the management team to address customer service issues, resolve complaints, and identify business opportunities
- Implemented and upheld safety protocols, ensuring adherence to procedures for wheel torque and oil/fluid services
- Maintained compliance with company policies, safety standards, and environmental regulations
- Partnered with management to foster a safe and healthy work environment that complied with local, state, and federal regulations
- Communicated effectively with associates and customers, applying knowledge to address concerns and provide solutions
Education
High School Diploma -
Stacey Jr/Sr High School
San Antonio, Texas01.2015
Associate of Applied Science - Automotive Engineering Technology
Alamo Colleges-St Phillips
San Antonio, Texas03.2025
ASE CERTIFICATION -
01.2017
Skills
- Team Building
- Conflict Resolution
- Customer Service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Certification
ASE Certification, 2017
Timeline
Security Services Lead
Allied Universal
04.2024 - Current
Inspector Apprentice
Manheim (Cox Automotive)
01.2024 - 04.2024
Security Services
Allied Universal
01.2023 - 01.2024
Assistant Manager
Southern Freeze Daiquiri
10.2020 - 11.2022
Customer Service Advisor
Pep Boys Auto Parts
08.2018 - 03.2020
Associate of Applied Science - Automotive Engineering Technology
Alamo Colleges-St Phillips
ASE CERTIFICATION -
High School Diploma -
Stacey Jr/Sr High School
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