Greg Jolliff
Breckenridge,MI
Summary
Proven track record in enhancing system performance and customer satisfaction, demonstrated during tenure at Burroughs. Skilled in diagnostics and troubleshooting, coupled with exceptional professional communication, led to significant improvements in technical support efficiency. Mastered the art of multitasking and prioritizing under pressure, ensuring project deadlines were consistently met or exceeded.
Overview
4
4
years of professional experience
Work History
Field Technician
Burroughs
05.2022 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Calibrated new and existing equipment for optimal performance.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
Builder's Laborer
Bear Truss
09.2020 - 05.2022
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Operated power equipment to move materials and promote job efficiency.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
Education
General Study - General Education
Ithaca Highschool
Ithaca, MI06.1994
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Equipment Installation
- Technical Support
- Network Connectivity
- Quality Assurance Controls
- Materials Management
- Equipment Maintenance
- Hardware Repair
- Diagnostic Testing
- Performance Optimization
- System Upgrades
- Project Management
- Technical Analysis
- Hardware and software installation
- Programming
- Conflict Management
- Technical Writing
- Software Support
- System Configuration
- Manufacturer relations
- Problem-Solving
- Attention to Detail
- Relationship Building
- Following safety practices
- Customer Relations
- Multitasking Abilities
- Worksite preparation
- Customer Service
- Equipment Troubleshooting
- Diagnostics and troubleshooting
- Organizational Skills
- Preventive Maintenance
- Tool Installation and Alignment
- Decision-Making
- Inventory Management
- System repairs
- Inventory Oversight
- Excellent Communication
- Analytical Thinking
- Multitasking
- Work order completion
- Team Collaboration
- Active Listening
- Effective Communication
- Team building
- Self Motivation
- Goal Setting
- Professionalism
- Time management abilities
- Continuous Improvement
Timeline
Field Technician
Burroughs
05.2022 - Current
Builder's Laborer
Bear Truss
09.2020 - 05.2022
General Study - General Education
Ithaca Highschool
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