Greg Jones

• Built and sustained trusting client relationships.
• Developed strategies to avoid client escalations.
• Assigned duties or work schedules to employees for adequate shift coverage.
• Facilitated communication between team members, clients and families.
• Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Identified issues, analyzed information and provided solutions to problems.

· Oversaw all aspects of agency operations, including budgeting, staffing, program development, and grant management.

· Led a team of addiction counselors and support staff, providing guidance, supervision, and professional development opportunities.

· Collaborated with state and federal agencies to secure and manage grants, resulting in consistent funding and program expansion.

· Implemented culturally sensitive treatment programs, resulting in improved client engagement and outcomes.

· Conducted client assessments and ensured adherence to evidence-based practices in addiction treatment.

· Maintained strong relationships with drug court officials, facilitating referrals and coordinated care for clients involved in the criminal justice system.