Greg Kalaydjian

• ServiceNow Technical Consulting directly with stakeholders in Fortune 1500 companies.
• Implemented and maintained ITSM, CSM, ITAM, HAM, SAM, CMDB, Service Operations Workspace, Integration Hub Custom API Calls with backend and frontend scripting.
• Proficient in JSON, XML, Rest API, UI Actions, UI Builder, Mid Servers, Service Portal Customizations, Flow Designer, Script Includes, Widget Scripting, Business Rules, UI Policies, Legacy and New Coaching, Dictionary Overrides, ACLs, Group and Form Administration.
• Applied both agile and waterfall
  methodologies to projects with deadlines by utilizing sprints on Jira and validated QA and UAT process with team in accordance to deadline.
• Upgraded and optimized Discovery process for Software Asset Management and Hardware
  Asset Management within an On-Premise and Cloud Instance.
• Daily meetings with directors, project managers, consultants, developers, testers, and clients.
• Clear and concise documentation on creating, updating, completing, testing, migrating, and
  validating update sets across multiple ServiceNow environments.
• Bi-directional implementations with Jira, Slack, and BitBucket utilizing IntegrationHub, application
  registries, connection and credential settings and much more.

• Developed customer portal and maintained ITSM systems at Southern California Edison (SCE).
• Collaborated with teams to meet strict deadlines, creating custom client scripts and script includes.
• Implemented form changes, UI policies, business rules, and access controls for efficient system operation.

• Developed a full-stack application for a bank software, implementing Microservices Architecture.
• Designed and executed a social media application for a prominent social media company.
• Utilized Java full-stack programming skills to enhance user experience and optimize software performance.

• Ensured the consistent development and maintenance of various operating systems, program software, and security design.
• Demonstrated quality expertise in monitoring networks and network devices to resolve technical problems quickly.
• Maximized abilities in completing required optimization for approximately 2,000 users over the course of 7 years.
• Established performance targets by successfully increasing remote service sales by 100% through business initiatives.
• Conducted testing, debugging, and troubleshooting for software frameworks remotely and onsite for multiple servers.
• Efficiently determined compatibility with software by collaborating and testing modification and integration programs.
• Orchestrated the integration and communication of software upgrades as well as for the network security design.
• Demonstrated quality expertise in monitoring networks and network devices to resolve technical problems quickly.
• Systematically developed programs to integrate and update software products and improve system compatibility.

• Demonstrated a high level of administrative competence in pioneering the organization’s overall efficiency and effectiveness.
• Effectively assessed delegation capability among team to follow instructions in using Jira with Agile methodology.
• Led oversight as well as supervised programmers and artists to properly implement functionality and other features.
• Effectively maximized available resources to meet goals which led to the securing of 50K Round one funding.
• Developed creative strategies in establishing functionality and software design to achieve outstanding results.