Summary
Overview
Work History
Skills
Timeline
Generic

Greg Kernaghan

West Palm Beach,FL

Summary

Seasoned Manager with a proven track record, enhancing operational efficiency and customer satisfaction. Expert in multitasking and prioritizing work, demonstrated through successful team leadership and problem-solving. Excels in organizational communication and people management, significantly improving team productivity and client relations.

Overview

36
36
years of professional experience

Work History

Golf Course Maintenance

Wycliffe Golf And Country Club
Wellington, Florida
01.2024 - Current
  • Operate all necessary equipment to maintain optimal course conditions.
  • Administered required chemicals on course with precision using John Deere turf sprayer.
  • Worked closely with superintendent in daily operations and supervised crews to maintain efficiency.

Service Advisor

Lexus Of North Miami
North Miami Beach, FL
04.2023 - 10.2023
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.

Owner/Operator

Kernaghan Roofing
Augusta, Ga.
02.2022 - 04.2023
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.

Assistant Service Manager

Jim Hudson Lexus Of Augusta
Augusta, GA
11.2019 - 02.2022
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Hired and trained service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.

Manager

Butler Automotive
Evans, Ga
07.2011 - 11.2019
  • Managed all day-to-day operations
  • Supervised, developed and delegated tasks to a team of 9 employees
  • Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
  • Analyzed financial statements and payroll through product cost, labor and controllables.
  • Managed accounts payable and accounts receivables
  • Managed payroll

Operations Manager

Kernaghan Paint and Body
Augusta, Ga
04.1999 - 10.2010
  • Managed day-to-day operations, including supervision and assignment delegation for 10-member team.
  • Provided excellent customer service and assisted with the repair process from start to finish
  • Worked with insurance adjusters and assisted customers with filing insurance claims.
  • Managed several insurance DRP's
  • Managed quality control of all departments and final product
  • Managed accounts receivables

Manager

Kendrick Paint and Body
Augusta, Ga
04.1989 - 04.1999
  • Managed day-to-day operations, including supervision and assignment delegation for 12-member team in a high volume shop.
  • Provided excellent customer service and assisted customers with the repair process from start to finish
  • Worked with insurance adjusters and assisted customers with filing insurance claims.
  • Managed quality control of all departments and final product
  • Managed accounts receivables

Skills

  • Strong organizational and communication skills
  • Excellent people skills
  • Immense ability to multitask and prioritize work
  • Energetic work attitude
  • Excellent problem solving skills

Timeline

Golf Course Maintenance

Wycliffe Golf And Country Club
01.2024 - Current

Service Advisor

Lexus Of North Miami
04.2023 - 10.2023

Owner/Operator

Kernaghan Roofing
02.2022 - 04.2023

Assistant Service Manager

Jim Hudson Lexus Of Augusta
11.2019 - 02.2022

Manager

Butler Automotive
07.2011 - 11.2019

Operations Manager

Kernaghan Paint and Body
04.1999 - 10.2010

Manager

Kendrick Paint and Body
04.1989 - 04.1999

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Greg Kernaghan