Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Military Career
Timeline
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Greg Knapp

Pooler,GA

Summary

Dynamic leader with extensive experience at Banner Homes of Georgia, excelling in project management and customer service. Proven track record in enhancing operational efficiency and implementing quality assurance processes. Skilled in team leadership and conflict resolution, driving employee performance and satisfaction while ensuring compliance with industry regulations.

Overview

5
5
years of professional experience

Work History

Owner/Operator Foreman

Banner Homes of Georgia
Pooler, GA
08.2023 - Current
  • Maintained relationships with existing clients by providing superior customer service.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Implemented quality assurance processes to ensure product excellence.
  • Collaborated with other owners on joint ventures and shared resources.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted performance reviews for employees on a regular basis.
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Developed policies and procedures for the organization.
  • Provided direction and guidance to employees.
  • Monitored performance of personnel against goals set forth by the company.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Lead Installer

Southeast Seamless Gutters
Savannah, GA
05.2021 - 07.2023
  • Provided regular updates on project progress to stakeholders at all levels.
  • Identified potential risks associated with installations and proposed solutions to mitigate them prior to deployment.
  • Managed a team of installers by providing guidance on tasks completion status, deadlines.
  • Prepared detailed reports on installation progress throughout the duration of each project cycle.
  • Investigated customer complaints regarding installation processes or quality assurance practices.
  • Analyzed project requirements to determine the best approach for successful implementation of new systems or services.
  • Conducted post-installation inspections to ensure accuracy of work performed by technician teams.
  • Resolved conflicts between team members professionally while maintaining a positive work environment.
  • Notified supervisors of faulty operations and defective materials to improve production.

Assistant Manager

The Cuban Window
Savannah, GA
02.2020 - 06.2021
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Managed customer service inquiries and complaints in a timely manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Resolved conflicts between team members in an effective manner.
  • Implemented quality control measures to uphold company standards.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Savannah Technical College
Savannah, GA
08-2013

High School Diploma -

Valparaiso High School
Valparaiso, IN
06-2004

Skills

  • Project management
  • Regulatory compliance
  • Customer service
  • Quality assurance
  • Employee training
  • Team leadership
  • Conflict resolution
  • Performance management
  • Risk assessment
  • Small business operations
  • Operational efficiency
  • Labor relations
  • Team oversight
  • Talent development
  • Staff management
  • Client service
  • Client engagement optimization
  • Verbal and written communication
  • Operations management
  • Quality management systems
  • Business administration
  • Staff hiring
  • Consulting
  • Hiring and staffing
  • Employee development

Affiliations

  • I take health and fitness very seriously. I believe discipline is a much needed quality for a successful individual and I showcase that through my personal fitness.
  • I am a father to an amazingly gifted and talented 15 year old son. I take as much time as I can with him to enjoy him and help him grow into a contributing young man. I make it a point to spend solid quality time with my family.

Accomplishments

  • Operation Iraqi Freedom Medal (USMC)
  • Operation Enduring Freedom Medal (USMC)
  • Global War On Terrorism Medal (USMC)
  • Good Conduct Medal (USMC)
  • Varsity Athlete

Military Career

  • United States Marine Corps (2006-2010)
  • Combat Veteran
  • Maintained, repaired, and loaded weapons systems on F/A-18 Hornets
  • Marine Corps Leadership Courses
  • Honorable Discharge as an E4

Timeline

Owner/Operator Foreman

Banner Homes of Georgia
08.2023 - Current

Lead Installer

Southeast Seamless Gutters
05.2021 - 07.2023

Assistant Manager

The Cuban Window
02.2020 - 06.2021

High School Diploma -

Savannah Technical College

High School Diploma -

Valparaiso High School

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