Summary
Overview
Work History
Education
Skills
Timeline
Greg Kopp

Greg Kopp

Overland Park,KS

Summary

Seasoned Service Manager bringing 10 years of Solar experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

14
14
years of professional experience

Work History

O&M Service Manager

Powur
01.2020 - 01.2024
  • As an O&M Service Manager I am in charge of maintaining a fleet of customers and Solar systems throughout the country
  • I am tasked to make judgment calls on homeowner reported property damage, roof leaks and integrity issues
  • My team and I work to keep escalated customers happy throughout the process to perform repairs on their home
  • I guide customers to the finish line in completing repairs through our service network or make decisions to let their trusted provider make repairs that will not compromise warranty of solar equipment, but also hold the customer to their end of the bargain, by signing off on completion, to avoid multiple requests for service, repairs or compensation
  • I also remedy a variety of mechanical issues
  • I helped develop and implement new SOP's for product failures, that work well in our platform model
  • I also helped develop and continue to refine procedures that address property damage in a timely manner
  • I take the necessary steps to de-escalate customers with property damage or improper installation practices
  • I bring escalations to closure through subcontractor work and resolve product failure issues for our customers.

Post Installation Project Manager - Team Lead

Sungevity Solar
01.2015 - 01.2020
  • At Sungevity I managed all post-installation issues on our customer sites, covering product failures to roof leaks and various property damage
  • I used our online monitoring system to remotely diagnose technical issues determining the necessary steps to drive resolution
  • I would then in turn create work orders for our installer network to resolve issues on site
  • As our installer network became saturated with new installs, I helped build the relationship with a national Solar (service only) contractor, who was able to take a large share of our needed post-install service work
  • My team and I worked to build a network of reliable solar professionals the company and our customers could rely on
  • I developed and implemented a standardized service work order form, improving workflow over 20%
  • I helped us contract with one of the few at the time national Solar service providers to perform service work in a timely manner at a fixed rate, resulting in department cost reduction
  • I managed customer escalations working to de-escalate situations and keep the company in good graces of customers who had a poor experience.

Head Energy Consultant

Home Energy Specialists
01.2010 - 01.2015
  • As business owner and certified Energy Auditor I managed all aspects of the business structure while driving leads through marketing and relationships with utility providers and government entities
  • My company was placed on the Home Performance with Energy Star list for our area
  • My Energy Consulting reputation attained me a meeting with the subcontractor running the Low-Income weatherization program for the state of Missouri
  • I presented my company and team and contracted with them to perform Energy Assessments
  • I maintained a high assessment submittal rate and was contacted by the Board of Public Utilities to contract with their energy efficiency program in Kansas
  • I maintained a high standing in these programs and elected to make a change when Sungevity Solar offered me a position in Solar I was interested in
  • I grew the business exponentially over the years through relationships in my network
  • I hired and trained a team to collect data and provide reports customers could relate to
  • I improved likelihood of measure implementation by streamlining process for clients.

Education

Pryor Learning Solutions
11.2017
Project Management Certificate

Johnson County Community College
11.2016
Business Leadership Certificate

Solar Energy International
01.2016
PVOL101: Solar Electric Design and Installation

Institute for Workforce Innovation
12.2011
Energy-Related Mold and Moisture Training

OSHA
08.2011
Osha 10 Certified

EPA
08.2011
RRP Lead Safe Work Practices

BPI
05.2011
Building Shell Envelope Professional

ASNT
03.2011
Certified Level 1 Thermographer

BPI
05.2010
Certified Building Analyst

Associate of Arts - Liberal Arts -

Johnson County Community College
12.2008

Johnson County Community College
05.2008
Vocational Certificate - Computer Aided Drafting

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Conflict Resolution
  • Service Quality Management
  • Technical Troubleshooting
  • Continuous Improvement

Timeline

O&M Service Manager - Powur
01.2020 - 01.2024
Post Installation Project Manager - Team Lead - Sungevity Solar
01.2015 - 01.2020
Head Energy Consultant - Home Energy Specialists
01.2010 - 01.2015
Pryor Learning Solutions - ,
Johnson County Community College - ,
Solar Energy International - ,
Institute for Workforce Innovation - ,
OSHA - ,
EPA - ,
BPI - ,
ASNT - ,
BPI - ,
Johnson County Community College - Associate of Arts - Liberal Arts,
Johnson County Community College - ,

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Greg Kopp