Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Greg Lawrence

Castle Rock,CO

Summary

  • CLIENT SUCCESS LEADER
  • Accomplished career providing exceptional customer solutions and consultative sales for 24 years in financial services
  • Consistently delivering quality and efficient service, high degree of passion for doing what's right for clients
  • First-hand experience in the evolving FinTech space and serving clients by building trust and transparency

Highly motivated Financial Advisor educates clients on investment strategies, retirement planning and financial planning. Proven track record helping clients meet financial goals through sound advice and effective portfolio management.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Retirement Consultant

Empower
11.2023 - 03.2024
  • Inbound sales, focused on retention with 401(k) plan participants looking to cash out or rollover plan assets
  • Worked within a pilot program to engage participants utilizing a Best Interest Profile (BIP) recommendation to help people make informed decisions with their 401(k).

Client Success Advisor

Personal Capital & Empower
07.2019 - 09.2023
  • Working with existing Personal Capital clients seeking additional AUM and expand their relationship with Personal Capital
  • The total funded amount of new assets was approximately $150 million
  • The total number of funded deals was 470 deals, with an average deal size per year ranging from $200K to $450K
  • The total number of deals over $1 million was 26 deals, with one for $4.5 million and one for $5 million
  • The total number of deals over $500K was 72 deals
  • Strong ability to upgrade clients to a higher level of service, including Private Client Group
  • Involved in training and mentoring new CSAs
  • During the Covid outbreak in Q1 of 2020, I transitioned to team focused on onboarding and retention.

Service Advisor

Personal Capital
04.2018 - 07.2019
  • I capitalized on my career in sales and customer service to build strong relationships with all clients in my book of business
  • Developed a client prep sheet for performance concerns, financial planning needs, and service opportunities
  • A consistent leader in department scorecard metrics in client satisfaction and retention.

Sales Advisor

Personal Capital
09.2014 - 04.2018
  • Working with Personal Capital prospects to engage by learning about them, providing a personalized recommendation, and closing business
  • The total funded amount of new assets was over $100 million
  • Utilized the Personal Capital dashboard to provide reasons to hire Personal Capital, by making improvements to their portfolio and identifying financial planning opportunities.

Sales Associate

Personal Capital
10.2013 - 09.2014
  • Responsible for setting up meetings with Sales Advisors with Personal Capital prospects
  • One of the first 100 employees at Personal Capital - developed scripts and strategies for success that I shared with my colleagues
  • A consistent leader in monthly production and set new records for held appointments.

Financial Advisor

NestWise
02.2013 - 08.2013
  • Responsible for building a client base within the community and providing sound and collaborative financial advice for middle-class families
  • Monitored key metrics of financial plans and acted as a fiduciary in helping clients understand and achieve their financial goals.

Plan Services Account Coordinator - 401(k)

Great West Financial
11.2012 - 02.2013
  • Respond to plan-level inquiries from internal partners and clients regarding operations of retirement plans on the recordkeeping system
  • Managed daily communications to maintain, improve and develop strong client relationships.

Customer Contact Representative

OppenheimerFunds
11.2011 - 07.2012
  • Provided excellent customer service to direct shareholders and advisors and was a good team player by mentoring colleagues
  • Consistently led the team in overall call quality and reliability.

Customer Contact Representative

OppenheimerFunds
12.2010 - 04.2011
  • Provided excellent customer service to direct shareholders and advisors and was a good team player by mentoring colleagues
  • Consistently led the team in overall call quality and reliability.

Junior Client Relations Associate and other service roles

Janus Capital Group
01.2000 - 08.2010
  • Financial professional positions within both the retail and institutional channels while I was at Janus
  • On the front lines speaking directly with shareholders, and gained a lot of experience by easing concerns raised during the Dot Com Bubble
  • Pioneered a new team to increase acquisition and retention efforts
  • Proactively assisted shareholders in identifying funds that would suit their goals, risk tolerance, and expectations; consistently led the team in quality scores
  • Delivered on-time, accurate materials to client relations professionals within the institutional channel, servicing over 400 clients with approximately $40 billion in assets.

Education

Bachelor of Business Administration - Marketing

Emory University
01.1990

Skills

  • Retirement planning
  • Portfolio Analysis
  • Wealth Management
  • Client Relations
  • Financial Services

Certification

  • Series 65
  • Series 7
  • Series 63

Timeline

Retirement Consultant

Empower
11.2023 - 03.2024

Client Success Advisor

Personal Capital & Empower
07.2019 - 09.2023

Service Advisor

Personal Capital
04.2018 - 07.2019

Sales Advisor

Personal Capital
09.2014 - 04.2018

Sales Associate

Personal Capital
10.2013 - 09.2014

Financial Advisor

NestWise
02.2013 - 08.2013

Plan Services Account Coordinator - 401(k)

Great West Financial
11.2012 - 02.2013

Customer Contact Representative

OppenheimerFunds
11.2011 - 07.2012

Customer Contact Representative

OppenheimerFunds
12.2010 - 04.2011

Junior Client Relations Associate and other service roles

Janus Capital Group
01.2000 - 08.2010

Bachelor of Business Administration - Marketing

Emory University

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