Summary
Overview
Work History
Education
Skills
Certification
Timeline
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GREG MARKS

GREG MARKS

Shop Management/Technician
Gulf Shores,AL

Summary

Dynamic automotive professional with extensive experience as an Automotive Repair Shop Owner at Marks Automotive. Proven expertise in customer service and business operations, driving customer satisfaction and loyalty. Skilled in diagnosing complex issues and implementing effective marketing strategies, resulting in a thriving business and a loyal clientele.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Automotive Repair Shop Owner/Technician

Marks Automotive
Jasper, AL
01.2014 - Current
  • Managed daily operations, ensuring efficient workflow and customer satisfaction 5 days a week.
  • Maintained inventory levels through shop management system and reorder processes.
  • Assisted in training new staff on shop operating procedures and customer service standards.
  • Helped Diagnose /Repair Problems with vehicles and in the shop when needed.
  • Handled all fixed operations, including Hiring, Payroll, Profit analysis, and managing shop overhead.
  • Applied marketing strategies on Google Facebook, local radio etc. to ensure steady car count for shop.
  • Utilized point-of-sale systems for accurate transaction processing and record-keeping.
  • Engaged with customers to build relationships, address inquiries, and gather feedback.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Coached, counseled and disciplined employees.
  • Prepared annual budgets and monitored financial objectives.
  • Set sales goals and benchmarks for shop growth.

Master Automotive Technician

Scott Crump Toyota Scion
Jasper, AL
05.1997 - 01.2014
  • Diagnosed complex automotive issues using advanced diagnostic equipment and tools.
  • Led team in performing detailed inspections and preventive maintenance on various vehicle systems.
  • Enhanced repair processes by implementing best practices to improve efficiency and accuracy.
  • Mentored junior technicians, fostering skill development and promoting adherence to safety standards.
  • Collaborated with service advisors to develop tailored vehicle maintenance plans for customers.
  • Conducted training sessions on new technologies and repair techniques to elevate team competency.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Contributed to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Repaired brake, exhaust, electrical and other systems for Toyota and other automotive brands.

Education

Associate in Applied Technology - Toyota T-Ten Program

Bessemer State Tech
Bessemer, AL
08.1999

Skills

  • Networking and partnerships

  • Pricing strategy

  • Business operations

  • Store maintenance

  • Social media marketing

  • Customer service expertise

  • Customer feedback analysis

  • Tax and legal compliance

  • Sales proficiency

  • Up-selling strategies

  • Profit and loss analysis

  • Cash flow optimization

Certification

ASE Master Certified

Toyota Master Diagnostic Tech.

MACS A/C Certified

Timeline

Automotive Repair Shop Owner/Technician

Marks Automotive
01.2014 - Current

Master Automotive Technician

Scott Crump Toyota Scion
05.1997 - 01.2014

Associate in Applied Technology - Toyota T-Ten Program

Bessemer State Tech

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