Greg Maxwell
Seminole,FL
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
16
16
years of professional experience
Work History
Membership Advancement Consultant
MyCare Medical
08.2019 - Current
- Maintained top sales (membership acquirement) for 4 years concurrently
- Developed effective B2B relationships with health insurance leadership, FMO principals, independent brokers community organizations
- Effectively provided new membership for 6 clinics in Pinellas County
- Maintained up-to-date client information in designated customer relationship management (CRM) tool.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
Manager of Operations
Select Senior Insurance LLC.
09.2016 - 08.2019
- Maintained compliance guides and overview/summaries for operational staff as well as clientele
- Department structuring for multiple areas of the company (Insurance, DME, outbound campaigns)
- Implemented multiple systems for Compliance and Operations departments
- Maintained quality by enforcing policies and procedures and government requirements; cooperating with other members of management to develop improved logistical procedures
- Maintained quality assurance staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Cultivated relationships with 12 vendors practices.
Manager of Quality Assurance
Medvest LLC.
01.2015 - 09.2016
- Established quality and reliability standards by researching state and federal regulations concerning pharmacy law including legal requirements while communicating with other members of management and executive team
- Cultivated in-process product inspection standards by studying each state inspection documents; devised policies and procedures for 42 states
- Department structuring for multiple areas of company
- Implemented multiple systems for Human Resources, Compliance and Operations departments
- Completed requirements by scheduling and assigning employees; following up on work results
- Recruited, hired, coordinated all orientations and training of employees.
Special Project Manager
Amerilife LLC
02.2013 - 12.2014
- Managed all special projects including all affiliates and vendors for Amerilife
- Implemented 29 new Insurance Carriers in 13 months of employment
- Provide management level consulting for Sales and Operations in the healthcare insurance market
- Compliance evaluation and action plans
- Departmental restructuring
- Commission structuring for new carriers as well as development of commission statements
- Implementing FTP process for Licensing, new business reporting and commission statement transfer
- Operational evaluations and recommendations.
Agency Account Supervisor
Universal Health Care
10.2008 - 02.2013
- Responsible for all Field Marketing Organization account management across 19 states
- Recruited, contracted, and certified over 4,000 agents each year through contracted marketing organizations
- Achieved over 200% of goal in 2011, enrolling over 70,000 new members
- Based on percentage of growth, these results ranked in the top 3 nationally by a privately-owned Medicare Advantage Plan
- Achieved over 150% of goal in 2012, enrolling over 45,000 new members
- Developed Interactive Training Program through web based learning management system, resulting in 50% CTM reduction within Sales and Marketing Department Year over Year
- Developed Agent/Agency management system that fully automated entire agent on-boarding, certification, licensing and appointment process
- Developed web based Agent/Agency portal providing important training information, calendar of events, member management, commission reports and contact management
- Responsible for entire field sales material distribution and inventory monitoring
- Developed effective lead distribution for field sales agents through Salesforce.com
- Introduced Electronic Enrollment process in 2011, significantly reducing agent errors, while increasing efficiency of enrollment timeliness
- 72% of all enrollments in 2012 were done electronically, allowing for reduction of enrollment staff and cost savings of over $800,000
- Created and implemented Agent Presentation video, designed to ensure 100% CMS compliance by Insurance Agents.
Education
High School Diploma -
Coronado High School
Lubbock, TX05.1994
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Analytical Thinking
- Strategic Planning
Timeline
Membership Advancement Consultant
MyCare Medical
08.2019 - Current
Manager of Operations
Select Senior Insurance LLC.
09.2016 - 08.2019
Manager of Quality Assurance
Medvest LLC.
01.2015 - 09.2016
Special Project Manager
Amerilife LLC
02.2013 - 12.2014
Agency Account Supervisor
Universal Health Care
10.2008 - 02.2013
High School Diploma -
Coronado High School
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