Guest oriented General Manager with over 30 years of experience focused on increasing sales and maximizing profit margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Work History
General Manager
Hooters Of America, LLC
Knoxville, TN
03.2015 - Current
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Maximized efficiency by coaching and mentoring personnel on management principles, development, industry practices, and company polices and procedures.
Managed FOH and BOH hiring , employee reviews, training, schedules and development of all staff.
Managed all sanitation and cleanliness standards in compliance with local, Ecosure, and company policies.
Developed effective business plans to align strategic decisions with long-term objectives.
Director of Food and Beverage Operations
Cumberland Hospitality Group
Nashville, TN
02.2012 - 02.2015
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Created and implemented successful strategies to boost restaurant performance, streamline food prep processes and reduce waste to maximize food cost.
Maintained sound financial footing by overseeing department profit, loss and budgeting.
Developed unique events and special promotions to drive sales.
Managed all catering operations and standards for multiple units.
Senior Manager
Dave And Busters
Nashville, TN
03.2005 - 02.2012
Managed all food and beverage operations in a high volume operation including special events, catering,
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Managed and developed a management staff to maximize sales, increase profits, minimize turnover thru staff development.
Managed and assisted in sales increase of $70,000.00 annually over a 5 year period.
Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.