Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Travel + Leisure
Steamboat Springs, Colorado
09.2022 - 07.2025
Managed 210 condominiums and four HOAs on an 11-acre resort property.
Led six direct reports across Maintenance, Guest Services, Housekeeping, and Sales/Marketing. In peak seasons we had 85 full time employees at the resort.
Implemented new systems in Housekeeping, Guest Services and Health and Safety.
Reduced turnover from 38% over a 2-year period.
Created and managed annual operating budgets totaling $11M, and $1M in capital reserves.
Developed and implemented project timelines, resource allocations, and vendor contract negotiations for large-scale, multi-phase capital improvement projects.
Led training sessions to improve team culture, customer service skills and knowledge base.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Director of Operations
Cooper's HOA Management
Park City, Utah
02.2021 - 06.2022
Oversaw operations of 8 luxury residential and commercial HOAs.
Directed property managers, facilitated architectural review processes, and developed internal SOPs.
Partnered with finance leadership to manage both HOA and company-wide budgets.
Manage cross-departmental communication to align team objectives and priorities.
Facilitate regular meetings to discuss project updates and address challenges.
Ensured compliance with applicable laws, regulations, industry standards.
General Manager
Powder Mountain Ski Resort
Eden, Utah
11.2019 - 02.2021
Oversaw multiple business lines at resort, including private and public events with influential leaders.
Supervised 110 employees during winter season, ensuring operational efficiency.
Revamped business model for Property and HOA management, enhancing service delivery.
Managed lodging, food and beverage operations, and Outpost Spirits Liquor Store.
Coordinated culinary operations for weekly in-house restaurant events throughout the year.
Designed and implemented new Maestro PMS and Sirius ware systems to streamline processes.
Sr. Director of Operations
Created Butte Mountain Resort
Crested Butte, Colorado
03.2017 - 09.2019
Directed operations of 390 units, seven HOAs, and 32,000 sq. ft. of conference space.
Supervised 185 staff members; led capital improvement projects totaling $4 million.
Increased occupancy by 11%, ADR by $26, and group business by 20%.
Streamlined communication between stakeholders, including ownership groups, HOA boards, engineers, and service providers, to ensure transparency and alignment.
Coordinated maintenance schedules to ensure property upkeep and safety.
Managed the daily operations of a multi-site organization, ensuring compliance with company standards.
Oversaw budgeting, forecasting, financial analysis, and resource allocation activities.
Help create detailed project scopes, budgets, and schedules using tools such as MS Project and Smartsheet.
General Manager
Boxer Properties
Created Butte, CO
10.2015 - 03.2017
Managed a 262-room full-service hotel, spa, and 21,000 sq. ft. of event space.
Reduced expenses by $250K through budget re-alignment and boosted guest satisfaction scores by 9%.
Tripled event/banquet bookings year over year. By tapping into new markets.
Maintained strong relationships with vendors and suppliers for operational efficiency.
Collaborated with department heads to streamline operations and improve workflow efficiency.
Reviewed financial statements and reports to assess operational performance against budget targets.
Developed strategies to maximize profits through cost control and revenue generation initiatives.
Property Manager
Snowmass Hospitality/Related Companies
Aspen/Snowmass , Colorado
02.2007 - 10.2015
Managed rental units, hotels and multiple HOAs at Capital Peak, Hayden Lodge, Mountain Chalet and Snowmass Inn.
Directed hospitality operations, focusing on budgeting, owner relations, and payroll management.
Oversaw budgets, capital reserves, and long-term planning for upscale resort properties at the base area of Snowmass Mountain.
Developed and implemented short-term rental lease agreements aligned with legal regulations.
Led seasonal staff and food and beverage operations while managing capital projects like roof and boiler replacements.
Advised owners on property improvements and investments to enhance value.
Established partnerships with service vendors and processed related billing statements.