Summary
Overview
Work History
Education
Skills
Timeline
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Greg Michalec Jr.

Cuyahoga Falls,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Point of Sale Manager/Draft Special Event Manager

Heidelberg Distributing
01.2020 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.
  • Developed and implemented excel tracking tool for POS and Draft parts.

Sales Associate

Heidelberg Distributing
03.2016 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Supervisor/Trainer

Plus One Communication
03.2009 - 02.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Supervisor

Teleperformance USA
04.2006 - 03.2009
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.

Education

No Degree - Business And Organizational Communication

University of Akron
Akron, OH

High School Diploma -

Skiatook High School
Skiatook, OK
05.1999

Skills

  • Database Management
  • Sales Program Coordination
  • Sales Strategy Development
  • Verbal and Written Communication
  • Shipping and Receiving Oversight
  • Cross-Channel Marketing
  • Advertising Campaigns
  • Excellent Communication/Organizational Skills
  • Microsoft OS/Mac iOS/Office trained

Timeline

Point of Sale Manager/Draft Special Event Manager

Heidelberg Distributing
01.2020 - Current

Sales Associate

Heidelberg Distributing
03.2016 - 12.2019

Supervisor/Trainer

Plus One Communication
03.2009 - 02.2016

Supervisor

Teleperformance USA
04.2006 - 03.2009

No Degree - Business And Organizational Communication

University of Akron

High School Diploma -

Skiatook High School

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Greg Michalec Jr.