Greg Mills
Marietta,GA
Summary
Highly motivated Service Manager with 20 years of experience in the Automotive Industry. Drives results by building and leading high-performance teams. Excellent communication skills with a proven history of effective collaboration across all organizational levels. Encouraging manager and analytical problem-solver with talents for team building, leadership, and motivation, as well as excellent customer relations aptitude and relationship-building skills. Proficient in independent decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Seeking a challenging but rewarding position with a company where hard work, honesty, and the ability to help the company succeed and grow are valued.
Overview
25
25
years of professional experience
Work History
Service Manager
Reliable Hydraulics
10.2023 - Current
- Receiving incoming service request from customers
- Over seeing ordering and maintaining of service-related equipment parts
- Ensuring customers receive quotes and updates on all related service work
- Dispatching of service tickets in a timely manner, and to ensure minimal travel
- Developed and maintained positive relationships with customers to build rapport and trust.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Manufacturing Rep
A&I Sales
08.2022 - 10.2023
- Represent multiple manufacturing companies
- Provide sales and technical support for distributors
- Ensure clients are pleased with equipment they purchased
- Addressed supply problems and developed creative solutions to prevent delays.
- Organized work to meet demanding production goals.
Project Manager
Dealer Solutions & Design
04.2018 - 06.2022
- Manage PO placement and receipt of products needed for projects
- Specify and acquire material needed for projects
- Supervise Sub-Contractor contracts and performance
- Implement CAD design for new projects
- Provide sales support by reviewing bid packages and layouts
- Responsible for profitability & schedules of projects
- Manage customer relationships with reports and presentations
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Monitored project progress, identified risks and took corrective action as needed.
Service Technician
Reliable Hydraulics
02.2011 - 04.2018
- Oversee training of future service technicians
- Inspection of automotive equipment (etc
- Rotary, Champion, Graco)
- Maintain fleet vehicles
- Maintain relationships with Fixed Ops personal
- Outside sales
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Field Project Manager
Doehrman Company
02.2008 - 02.2011
- Ensure projects come in under budget and ahead of schedule
- Manage Sub-Contractor contracts and performance
- Manage customer relationships with reports and presentations
- Provide sales support with Auto-Cad and reviewing bid packages
- Delivered completed projects on time by prioritizing multiple tasks.
- Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
Senior Project Manager
Facility Services USA
06.2007 - 01.2008
- Manage PO placement and receipt of products needed for projects
- Specify and acquire material needed for projects
- Supervise Sub-Contractor contracts and performance
- Implement CAD design for new projects
- Provide sales support by reviewing bid packages and layouts
- Responsible for profitability & schedules of projects
- Manage customer relationships with reports and presentations
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Analyzed project performance data to identify areas of improvement.
- Maintained schedules to meet key milestones at every project phase.
Senior Project Manager
Johnson Industries
11.1999 - 06.2007
- Manage PO placement and receipt of products need for projects
- Specify and acquire material needed for projects
- Supervise Sub-Contractors contracts and performance
- Implement CAD design for new projects
- Increase productivity for customers by design layouts
- Provide sales support by reviewing bid packages and layouts
- Responsible for profitability & schedules
- Manage customer relationships with reports and presentations
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
Director of Service & Installation
Johnson Industries
07.2005 - 02.2007
- Responsible for P&L of the Service and Installation department
- Improve customer service for all service and installation issues
- Supervise in-house labor pool & managed capital assets
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Education
ALI Certified -
Automotive Lift Institute
Madison, IN Skills
- Communication
- Windows Office
- Microsoft Word
- Excel
- Outlook
- Power Point
- Auto Cad
- Customer relations
- Customer satisfaction
- Strategic business planning
- After-sales support
- Productivity monitoring
Timeline
Service Manager
Reliable Hydraulics
10.2023 - Current
Manufacturing Rep
A&I Sales
08.2022 - 10.2023
Project Manager
Dealer Solutions & Design
04.2018 - 06.2022
Service Technician
Reliable Hydraulics
02.2011 - 04.2018
Field Project Manager
Doehrman Company
02.2008 - 02.2011
Senior Project Manager
Facility Services USA
06.2007 - 01.2008
Director of Service & Installation
Johnson Industries
07.2005 - 02.2007
Senior Project Manager
Johnson Industries
11.1999 - 06.2007
ALI Certified -
Automotive Lift Institute
Similar Profiles
William GeeWilliam Gee
Journeyman Plumber at Cappello Hydraulics and CivilJourneyman Plumber at Cappello Hydraulics and Civil
Brice RutherfordBrice Rutherford
Assistant Manager at DNC Hydraulics LLCAssistant Manager at DNC Hydraulics LLC
Simon RogersSimon Rogers
Owner and MD at Startec Hydraulics LtdOwner and MD at Startec Hydraulics Ltd