Greg M. Mikhalevich
Los Angeles,CA
Summary
Dedicated and knowledgeable customer service professional with extensive experience in the appliance repair/food service industry. A solid team player known for an outgoing and positive demeanor, excelling at establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization, consistently striving for excellence. Articulate, energetic, and results-oriented, passionate about developing relationships, cultivating partnerships, and driving business growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Assistant Manager
Michael's Appliance Corporation
02.2022 - Current
- Answer inbound calls, chats and emails to facilitate customer service
- De-escalate problematic customer concerns, maintain calm, friendly demeanor
- Set up and activate customer accounts
- Accurately input information into electronic systems
- Roll out operational improvements and solutions to deliver top-notch customer service
- Mentor new employees on procedures and policies to maximize team performance
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Front of House Team Member
Chick-fil-A
08.2021 - 02.2022
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards
- Followed national, state and local safety, health and sanitation guidelines to protect guests
- Winner of multiple store sales contests
Customer Service Dispatcher
Michael's Appliance Corporation
01.2019 - 08.2021
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
- Relayed work orders and information between work crews, supervisors and field personnel
- Documented services performed, operations information and dispatch details in system
- Defined strategies and created plan to achieve ambitious operational objectives
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Education
GED -
Simi Institute For Careers And Educaton
Simi Valley, CA06.2021
Skills
- Tech Savvy
- Proficient with MS Office
- Sales
- Process Optimization
- Adaptive Team Player
- Courteous
- Strong Customer Service Mindset
- CRM
- POS Systems
- Dispute resolution
- Verbal and written communication
- Multitasking and organization
- Ordering Platforms
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Service Representative/Assistant Manager
Michael's Appliance Corporation
02.2022 - Current
Front of House Team Member
Chick-fil-A
08.2021 - 02.2022
Customer Service Dispatcher
Michael's Appliance Corporation
01.2019 - 08.2021
GED -
Simi Institute For Careers And Educaton
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