Greg Pellett
Missoula,MT
Summary
Proven leader in damage recovery and management at Avis/Budget Rent A Car, excelling in incident management and customer service. Achieved significant improvements in asset recovery rates and customer satisfaction through expert problem-solving and effective communication. Mentored teams to enhance performance, demonstrating reliability and self-motivation in high-pressure environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Damage Recovery Manager
Avis/Budget Rent A Car
01.2006 - 06.2024
- Managed a diverse portfolio of complex cases, balancing priorities to achieve successful outcomes across all assignments.
- Provided expert guidance on regulatory requirements related to recoveries, ensuring full adherence to relevant laws and guidelines throughout the organization.
- Achieved higher success rates in asset recoveries by conducting thorough investigations and utilizing advanced tools.
- Developed strong relationships with external agencies to facilitate smoother collaborations during complicated recovery cases.
- Maintained accurate records of all recovery actions, providing a solid foundation for informed decision-making and future strategy adjustments.
- Served as a key point of contact for clients during the recovery process, addressing concerns and providing timely updates on progress made.
- Mentored junior team members to strengthen their skills, improving overall team performance in managing recoveries.
- Ensured prompt escalation of high-risk cases to senior management, facilitating swift action when necessary to mitigate potential losses.
Manager
Avis/Budget Rent A Car
06.2000 - 01.2006
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Assistant Manager
Avis/Budget Rent A Car
06.1997 - 06.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Rental Service Agent
Avis/Budget Rent A Car
06.1997 - 06.1997
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Maintained a clean and organized workspace, ensuring a safe and welcoming environment for customers.
Education
Sentinel High School
Missoula, MTSkills
- Incident Management
- Disaster Recovery
- Multitasking
- Customer Service
- Problem-Solving
- Reliability
- Excellent Communication
- Active Listening
- Self Motivation
Timeline
Damage Recovery Manager
Avis/Budget Rent A Car
01.2006 - 06.2024
Manager
Avis/Budget Rent A Car
06.2000 - 01.2006
Assistant Manager
Avis/Budget Rent A Car
06.1997 - 06.2000
Rental Service Agent
Avis/Budget Rent A Car
06.1997 - 06.1997
Sentinel High School
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