Summary
Overview
Work History
Education
Skills
Timeline
Generic

Greg Pettit

Leander,TX

Summary


Results-driven professional with extensive experience in account management. Proven ability to optimize client relations and implement strategies that drive growth. Known for collaborative teamwork and adaptability, with strong skills in negotiation and conflict resolution.

Overview

16
16
years of professional experience

Work History

Retention Account Agent

RCH
02.2013 - 04.2025
  • Used customer communication skills to contact and initiate resolution to past due accounts.
  • Utilized skills in data analysis to organize and create better retention strategies.
  • Ensured all financial transactions were posted accurately and properly reflected on a daily and weekly basis.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new hires on operating procedures and company policies.
  • Managed high-pressure situations with professionalism, successfully negotiating payment arrangements with distressed clients.

Catering Manager

Serrano's Symphony Square
07.2009 - 12.2012
  • Oversaw balancing of cash registers, reconciled electronic transactions and deposited establishment's earnings to bank.
  • Engaged in daily phone and in-person inquiries to gain new customer accounts.
  • Handled catering scheduling, inventory, and planning events.
  • Secured new clients and accounts by analyzing and curating products to specific needs.
  • Set schedules for 25 staff members by planning and designating shifts and hours.
  • Hired and trained both permanent and temporary staff members.

Education

Bachelor of Fine Arts - Studio Art

University of Texas
Austin, TX

Skills

  • Communication
  • Self Management
  • Problem Solving
  • Pattern Recognition
  • Teamwork
  • Attention to Detail
  • Listening Skills
  • Reliability
  • Organizational Skills

Timeline

Retention Account Agent

RCH
02.2013 - 04.2025

Catering Manager

Serrano's Symphony Square
07.2009 - 12.2012

Bachelor of Fine Arts - Studio Art

University of Texas

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