Greg Philibotte
Weare,NH
Summary
3 years leading team of 20 individual in multiple regional markets for Private Fortune 15 company CIGNA. Also Management experience in Non-Profit for several years. Also experience in developing Marketing strategies, collaborating with other business areas for process improvement discussion.
Overview
28
28
years of professional experience
Work History
Manager of Implementation
Cigna
03.2020 - 01.2024
- Led a team of 20 Implementation Managers servicing in multiple Regional Markets.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution and successful Implementation results.
- Review and analyzed many project timeline and leading and lagging indicator reports for team members to assure client satisfaction, prioritizing and escalating accounts as well as load balance.
- Hold 1 on 1 team member meetings bi-weekly and weekly team meetings to assure key milestones are being met, remove barriers to assure employee success, address concerns, support needs, remove obstacles and help with career growth and work life balance.
- Oversaw market implementation lifecycle processes based on organizational needs and goals, regulatory requirements and customer demand.
- Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
- Interviewed candidates, assigned and balanced book of business and reporting team results to Senior Management
Senior Implementation Manager
CIGNA
07.2008 - 03.2020
- Streamlined implementation processes by identifying and resolving bottlenecks, leading to more efficient project timelines.
- Collaborated with cross-functional teams to ensure timely delivery of quality solutions for clients.
- Developed comprehensive implementation plans for complex renewals and new business, ensuring all stakeholders were engaged and informed throughout the process.
- Managed client expectations during implementations by maintaining clear communication about project status and any potential delays.
- Coordinated with sales teams to identify potential upselling opportunities during the implementation process, increasing overall revenue.
- Established strong relationships with clients through regular check-ins and progress updates, fostering long-term partnerships.
- Mentored junior implementation managers in best practices for managing projects and clients, strengthening overall team performance.
- Reduced project risks by conducting thorough assessments of potential challenges before beginning implementations, allowing proactive mitigation strategies to be put in place.
- Evaluated success metrics post-implementation for ongoing analysis of project outcomes and identification of areas for improvement moving forward.
- Managed the execution of multiple simultaneous implementations, ensuring all projects were delivered on time.
Regional Director and Marketing
New England Safety Council
01.1998 - 06.2008
- Increased sales by through targeted marketing strategies and fostering strong relationships with key clients.
- Developed the organizations integrated database to track membership, potentia customers, enroll customers into training program, log their usage of member resource materials and track trends.
- Partnered in developing Organization website.
- Facilitated several volunteer Committees
- Planned monthly programs and negotiated with instructors for training. Played major part in Annual Safety and Health Conference.
- Completed and received some grant requests.
Marketing Coordinator
Freightliner Of New Hampshire
07.1996 - 01.2008
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Developed materials to promote New and Used Truck Sales and Part Sales
- Helped developed website and Marketing plan.
Education
Bachelor of Arts - Mass Communications
Franklin Pierce College
Rindge, NH05.1996
Skills
- Team Management
- Time Management
- Resource Allocation
- Conflict Resolution
- Project Management
- Problem Solving
- Analytical Thinking
- Project Leadership
- Decision Making
Timeline
Manager of Implementation
Cigna
03.2020 - 01.2024
Senior Implementation Manager
CIGNA
07.2008 - 03.2020
Regional Director and Marketing
New England Safety Council
01.1998 - 06.2008
Marketing Coordinator
Freightliner Of New Hampshire
07.1996 - 01.2008
Bachelor of Arts - Mass Communications
Franklin Pierce College
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