Greg Phillips
Chattanooga,TN
Summary
Compassionate Peer Navigator with background in providing guidance and advocacy for individuals navigating societal and healthcare systems. Experience includes linking peers to resources, facilitating support groups, and promoting self-advocacy. Strengths encompass active listening, empathy, problem-solving abilities, and cultural sensitivity. Previous work has made significant impact by fostering resilience and empowerment among peers while supporting improved treatment adherence and overall wellness.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Peer Navigator
Council For Alcohol And Drug Abuse Services
Chattanooga, TN
03.2024 - Current
- Participated in interdisciplinary team meetings to discuss strategies for providing comprehensive support services.
- Engaged in outreach activities within the community to promote the program's services.
- Served as a role model demonstrating healthy coping strategies.
- Maintained accurate documentation of client interactions and progress towards goals in accordance with agency standards.
- Adhered to all relevant laws, regulations, policies, procedures, guidelines governing the provision of peer navigator services.
- Collaborated with other service providers to coordinate care for clients and ensure their needs were met effectively and efficiently.
- Conducted assessments of client needs and provided referrals to appropriate services or programs when needed.
- Maintained professional relationships with healthcare providers.
- Communicated with patients and families about treatment plans and at-home care.
- Advocated for patient needs to healthcare professionals.
- Identified patient needs and desires and communicated to healthcare professionals.
- Empowered clients through active listening, positive reinforcement, and education about self-advocacy skills.
Admissions Assistant
Council For Alcohol And Drug Abuse Services
Chattanooga, TN
03.2022 - 03.2024
- Responded to customer issues to provide immediate resolution and improve retention.
- Advised on admissions policies and procedures to ensure compliance with regulations.
- Maintained inventory of office supplies and placed orders when necessary.
- Maintained professional, welcoming and orderly reception area to greet guests.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Prepared and distributed admissions materials such as brochures, pamphlets, applications.
President
Healthy Sleep Life
Chattanooga, TN
01.2018 - 01.2021
- Directed company-wide budgeting, financial planning, and analysis processes.
- Led strategic planning and execution to drive company growth and profitability.
- Drove revenue by cultivating successful client relations.
- Negotiated contracts with vendors, suppliers and other partners.
- Developed and executed strategies for entering new markets and increasing market share.
- Negotiated high-value contracts and partnerships to expand market presence.
President
Nuluna Global Health
Chattanooga, TN
02.2012 - 12.2017
- Led strategic planning and execution to drive company growth and profitability.
- Drove revenue by cultivating successful client relations.
- Negotiated contracts with vendors, suppliers and other partners.
- Oversaw the development and launch of new products and services.
- Developed and executed strategies for entering new markets and increasing market share.
President
GAP Home Medical LLC.
Murfreesboro, TN
07.2006 - 08.2010
- Directed company-wide budgeting, financial planning, and analysis processes.
- Led strategic planning and execution to drive company growth and profitability.
- Represented the organization at community events and public forums to promote its mission.
- Drove revenue by cultivating successful client relations.
- Negotiated contracts with vendors, suppliers and other partners.
- Oversaw the development and launch of new products and services.
Director
Tennesse Adult and pediatric Sleep Medicine
Franklin, TN
06.2004 - 05.2006
- Managed day-to-day operations of a large staff in multiple departments.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Assessed reports and adjusted workflows to realign with targets.
- Implemented successful business strategies to increase revenue and target new markets.
- Established operational guidelines and identified opportunities for improvement.
- Provided leadership and guidance to subordinate managers and supervisors.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Polysomnographic Technologist
St Thomas Hospital
Nashville, TN
09.2001 - 05.2004
- Ensured quality assurance standards were met when performing polysomnographic testing procedures.
- Delivered clear instructions on usage and maintenance of prescribed health-monitoring tools.
- Provided technical support to physicians in the diagnosis of sleep disorders.
- Recorded observations for analysis in sleep study cases.
- Measured and recorded data in sleep study patients.
- Instructed patients on proper use of home monitoring devices as prescribed by physicians.
Education
Associate of Applied Science - Poloysomnography
Vol State Community
Gallatin, TN05-2001
Some College (No Degree) - Nursing Practice
Middle Tennessee State University
Murfreesboro, TNSkills
- Active learning
- Resourceful
- Confidentiality practices
- Self-awareness
- Peer support
- Technology proficiency
- Boundary setting
- Motivational techniques
- Healthcare
- Medical terminology
- Community resources
- Medical recordkeeping
Certification
- CPRS
Timeline
Peer Navigator
Council For Alcohol And Drug Abuse Services
03.2024 - Current
Admissions Assistant
Council For Alcohol And Drug Abuse Services
03.2022 - 03.2024
President
Healthy Sleep Life
01.2018 - 01.2021
President
Nuluna Global Health
02.2012 - 12.2017
President
GAP Home Medical LLC.
07.2006 - 08.2010
Director
Tennesse Adult and pediatric Sleep Medicine
06.2004 - 05.2006
Polysomnographic Technologist
St Thomas Hospital
09.2001 - 05.2004
Associate of Applied Science - Poloysomnography
Vol State Community
Some College (No Degree) - Nursing Practice
Middle Tennessee State University
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