Greg Randolph
Sacramento,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Digital Personal Shopper
Walmart
11.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Caregiver
Visiting Angels Living Assistance Services
02.2021 - 11.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Specialist
Marshalls
08.2019 - 02.2021
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Customer Service Specialist
HomeGoods
09.2018 - 08.2019
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Experience Coordinator
Marshalls
11.2012 - 03.2018
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Skills
- Respectful and Compassionate
- Time Management
- Dependable and Responsible
- Multitasking and Organization
- Strong Ethics
- Verbal and written communication skills
- Issue and Complaint Resolution
- Teamwork and Collaboration
- Adaptability
- Employee Coaching
- Customer Service
- Computer Skills
- Understanding Customer Needs
Timeline
Digital Personal Shopper
Walmart
11.2024 - Current
Caregiver
Visiting Angels Living Assistance Services
02.2021 - 11.2023
Customer Service Specialist
Marshalls
08.2019 - 02.2021
Customer Service Specialist
HomeGoods
09.2018 - 08.2019
Customer Experience Coordinator
Marshalls
11.2012 - 03.2018
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