Greg Randolph
Sacramento,CA
Summary
Dedicated caregiver skilled in client support, daily living assistance, and health monitoring. Committed to enhancing client well-being through effective communication and team collaboration.
Overview
13
13
years of professional experience
Work History
Staff Support
GoodLife, LLC
Davis, California
03.2025 - Current
- Assisted individuals with daily living activities and personal care tasks.
- Supported clients in developing social skills and community engagement.
- Maintained a safe and clean environment for all residents.
- Documented client progress and reported changes to the supervisor.
- Collaborated with team members to ensure effective care coordination.
- Engaged clients in recreational activities to promote well-being.
Caregiver
Visiting Angles
Sacramento, California
02.2021 - 11.2023
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health status and reported changes to healthcare professionals.
- Prepared nutritious meals tailored to individual dietary requirements.
- Maintained a clean and safe environment for clients in their homes.
- Coordinated transportation for clients to appointments and social events.
- Communicated effectively with families regarding client needs and progress.
- Documented care activities accurately in daily logs for continuity of care.
Customer Service Specialist
Marshalls
Sacramento, California
08.2019 - 02.2021
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to streamline service processes and enhance efficiency.
- Educated customers on product usage and troubleshooting techniques effectively.
- Trained new staff on customer service standards and company policies thoroughly.
- Maintained knowledge of company products and services to assist customers better.
Customer Service Specialist
HomeGoods
Folsom, California
09.2018 - 08.2019
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to streamline service processes and enhance efficiency.
- Educated customers on product usage and troubleshooting techniques effectively.
- Maintained knowledge of company products and services to assist customers better.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Customer Experience Coordinator
Marshalls
Sacramento, California
11.2012 - 03.2018
- Coordinated customer feedback initiatives to enhance service quality and satisfaction.
- Facilitated communication between departments to streamline operations and support customers.
- Maintained up-to-date knowledge of product offerings to assist customers effectively.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities to improve the customer experience process.
Education
Sociology
Sacramento City College
Sacramento, CA05-2019
Associate Of Science (AS) - Social Sciences
Sacramento City College
Sacramento, CA05-2012
Business Administration
University of Phoenix
Sacramento, CA04-2012
Business Management
University of Phoenix
Sacramento, CA09-2010
Skills
- Client support
- Daily living assistance
- Health monitoring
- Documentation practices
- Meal preparation
- Customer service
- Problem solving
- Effective communication
- Team collaboration
- Time management
Accomplishments
Employee of the month
Timeline
Staff Support
GoodLife, LLC
03.2025 - Current
Caregiver
Visiting Angles
02.2021 - 11.2023
Customer Service Specialist
Marshalls
08.2019 - 02.2021
Customer Service Specialist
HomeGoods
09.2018 - 08.2019
Customer Experience Coordinator
Marshalls
11.2012 - 03.2018
Sociology
Sacramento City College
Associate Of Science (AS) - Social Sciences
Sacramento City College
Business Administration
University of Phoenix
Business Management
University of Phoenix