Greg Rawlings
Mays Landing,NJ
Summary
Results-driven Used Car Manager with a strong history of optimizing inventory flow and enhancing profitability. Demonstrated ability to develop innovative sourcing strategies and collaborate across departments to improve sales processes. Experienced in training and mentoring sales staff, ensuring high levels of customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Used Car Manager
Chapman Ford Lincoln Mazda
04.2020 - Current
- Manage used car inventory to sustain optimal floor levels.
- Evaluate trade-ins for accurate pricing and valuation.
- Source vehicles through technology from both service and customer purchases.
- Develop strategies that improved customer satisfaction and retention rates.
- Collaborate with sales team to enhance inventory turnover efficiency.
- Manage inventory effectively to ensure optimal turnover rates and proper mix of vehicle types.
- Manage sourcing, purchasing and showroom delivery of pre-owned inventory.
- Utilize advanced analytics tools to evaluate sales data, enabling informed decision-making regarding inventory management and pricing strategies.
- Create a customer-centric culture within the dealership by emphasizing exceptional service throughout every interaction with clients.
New Car Manager
Chapman Mazda
08.2018 - 04.2020
- Managed sales processes for new Mazda vehicles, focusing on customer satisfaction.
- Evaluated market trends to refine inventory and pricing strategies effectively.
- Directed a team of sales associates to meet and exceed monthly sales targets.
- Achieved established KPIs across company, regional teams, and individual performances.
- Showcased products to emphasize advantages and drive customer interest.
- Facilitated one-on-one meetings with sales associates to uncover selling challenges.
- Provided mentorship to sales team members, leading to enhanced revenue generation.
F & I Manager
Chapman Ford Mazda Lincoln
05.2017 - 08.2018
- Oversaw financial transactions and reporting for dealership operations.
- Collaborated with sales team to enhance financing options for customers.
- Ensured compliance with industry regulations and dealership policies.
- Achieved multiple tasks within established timeframes through effective prioritization.
- Motivated and managed employees to drive productivity and engagement.
Skills
- Inventory management
- Customer relationship management
- Sales strategy development
- Market trend analysis
- Staff training and mentoring
- Pricing strategy
- Financial reporting
- Trade-in acquisition
- Operational compliance
- Collaboration
- Negotiation
- Interpersonal communication
- Objection handling
- Solution selling
- Sales process
- Rapport and relationship building
Timeline
Used Car Manager
Chapman Ford Lincoln Mazda
04.2020 - Current
New Car Manager
Chapman Mazda
08.2018 - 04.2020
F & I Manager
Chapman Ford Mazda Lincoln
05.2017 - 08.2018