GREG RUCKER
Berkley,MA
Summary
Focused Clinical Application Manager eager to leverage four years of health care industry experience to improve healthcare- Well-versed in analyzing clinical workflow processes to implement improvements. Aiming to leverage information systems expertise to add value.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager Of Clinical Applications
Steward Health Care
Dedham, MA
04.2020 - Current
- Developed and maintained clinical applications to meet organizational needs.
- Implemented new clinical applications, including upgrades and patches.
- Provided technical support for end users of the clinical applications.
- Collaborated with IT staff to ensure proper integration of systems.
- Monitored performance of all clinical applications and identified areas for improvement. Applications such as Meditech, Aria, Mosaiq,Neance Dragon
- Resolved system issues in a timely manner when they arose.
- Trained staff on how to use the various clinical applications correctly.
- Created user accounts for clinicians, physicians, and other healthcare providers as needed.
- Assisted in developing policies and procedures related to the use of these applications.
- Generated reports on application usage and performance metrics for management review.
- Analyzed customer requirements and proposed solutions based on available technologies.
- Responded quickly to user inquiries regarding application functionality or performance issues.
- Ensured that all changes made were tested thoroughly before going live.
- Maintained up-to-date documentation on existing systems and processes.
- Collaborated with management in multiple departments to drive clinical process change initiatives.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Coordinated employee schedules and maintained accurate timekeeping records.
- Developed strategies for improving customer service standards and increasing customer satisfaction levels.
- Generated reports on staff performance metrics for upper management review.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Provided feedback to team members on their job performance during one-on-one meetings.
- Organized team building activities designed to improve morale among staff members.
- Recognized excellent performance among staff members through rewards and recognition programs.
Development Supervisor
MEDITECH
Westwood, MA
05.1999 - Current
- Identified workers with specific skill sets to recommend for promotions or raises, by having weekly status meetings and completing yearly reviews
- Trained and mentored new personnel hired to fulfill various roles
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
- Liaison between management and agile teams, facilitating smooth communication and successfully achieving agile development of the Ambulatory and Acute Physician Documentation and Workload products
- Managed and archived quality documentation and participated in internal and external quality audits
- Developed and executed plans to monitor standard agile and user centered design process adherence
- Conducted training and change management processes to improve company processes
- Supervised production planning while using scrum master/product owner techniques with agile teams for efficient production output
- Collaborating with multiple agile teams on product initiatives involving multiple applications
- Developed curricula, instructions, documentation and written tests for quality control training courses.
Medical Technologist Generalist
Carney Hospital
Dorchester, MA
10.1997 - 01.2013
- Completed specimen collection and analysis while complying with OSHA, Universal Precautions and quality assurance policies
- Operated, calibrated and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations
- Conducted chemical analysis of body fluids to determine presence of normal and abnormal components
- Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs
- Transcribed laboratory test results into patient charts
- Identified patient and labeled specimens with correct information to protect patient from adverse errors
- Analyzed laboratory findings to check accuracy of results
- Trained and oriented new medical technologists to perform and interpret tests
- Identified test system abnormalities with potential for negatively affecting test performance or reporting and corrected issues.
Medical Technologist Generalist
Brigham And Women's Hospital
Boston, MA
07.1997 - 05.1999
- Analyzed laboratory findings to check accuracy of results
- Trained and oriented new medical technologists to perform and interpret tests
- Operated, calibrated and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations
- Completed specimen collection and analysis while complying with OSHA, Universal Precautions and quality assurance policies
- Transcribed laboratory test results into patient charts
- Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs
- Identified test system abnormalities with potential for negatively affecting test performance or reporting and corrected issues.
Education
Bachelor of Science - Clinical Laboratory Science
University of Massachusetts - Dartmouth
05.1997
Skills
- MEDITECH Expanse
- 61
- Client Server
- Project implementation
- Agile Development
- Order Entry, Physician
- Atlassian Jira /Confluence
- Documentation
- Microsoft Office
- Laboratory and Imaging
- Presentation Skills
- Software Implementation
- HIPAA knowledge
- Customer Support
- Excellent Communication
- Analytical Thinking
- Program performance analysis
- Hardware Configuration
- Team building
- Attention to Detail
- Team Collaboration
- Continuous Improvement
Certification
Medical Technologist (ASCP), 05/1997
Timeline
Manager Of Clinical Applications
Steward Health Care
04.2020 - Current
Development Supervisor
MEDITECH
05.1999 - Current
Medical Technologist Generalist
Carney Hospital
10.1997 - 01.2013
Medical Technologist Generalist
Brigham And Women's Hospital
07.1997 - 05.1999
Bachelor of Science - Clinical Laboratory Science
University of Massachusetts - Dartmouth
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