Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Greg Saites

Roseville,CA
Greg  Saites

Summary

Performance driven organizational leader with demonstrated success in increasing revenue streams, improving customer satisfaction, employee performance, and measurable results. Strong communicator with the ability to recruit, motivate, and develop high-performing, cross-functional teams to achieve and exceed organizational goals. Flexibility to work in a fast-paced, challenging environment with quick turnaround requirements and delivery of "Best in Class" customer service. Operations assessment and implementation of best practices and process improvement plans to impact performance metrics and profit.

Overview

27
years of professional experience

Work History

A-Z O&P Services
Roseville, CA

General Manager
02.2021 - Current

Job overview

  • Recruit, interview and hire qualified personnel/onboard/terminate.
  • Increase profits by performing leadership, training and direction of personnel to ensure completed projects meet company standards.
  • Motivate and and communicate job expectations to employees; provide coaching and counseling to increase productivity and project quality.
  • Perform market analysis to remain competitive in geographical region.
  • Ensure compliance with existing and newly developed corporate policies and procedures.
  • Track and review KPI's.
  • Perform client satisfaction surveys and outreach regarding service and product experience.

ABM Industries
Las Vegas, NV

Director of Operations
04.2017 - 12.2020

Job overview

  • Oversight of multi-sites of service and operation (7) with over 250 employees.
  • Increased profits by an average of 23% year over year, by leveraging market knowledge and leadership skills.
  • Forecasted labor requirements for daily operations.
  • Estimated materials and labor requirements to complete client project requests within budgetary and timeline requirements.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Coordinated with other leadership, technical and frontline personnel to effectively manage workload and complex scheduling.
  • Directed training and development to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Researched and resolved issues with client and vendor billing and invoices.

Avis Budget Group
Medford, OR

Owner Operator
06.2008 - 04.2017

Job overview

  • Owner-Operator of rental car and truck locations with local and airport traveler customer base in Southern Oregon.
  • Effectively managed financial performance while upholding quality standards and maximizing the customer experience.
  • Consistently increased average annual revenue of 3.5MM plus for primary location.
  • Oversaw maintenance, appearance and performance of company fleet.
  • Performed community outreach and managed multiple local client accounts.
  • Employed ancillary sales techniques and training to boost sales, services and employee retention.
  • Delegated work to staff, setting priorities and goals.
  • Identified and developed talent within management structure to promote performance-oriented culture.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.

Avis Budget Car and Truck Rental
Sacramento, CA

District Manager
05.1996 - 06.2008

Job overview

  • Oversight of day to day operations for (21) local market, car and truck rental locations, and technicians in the Sacramento/Northern CA area.
  • Performed location process and customer service assessments to provide solutions and alignment with corporate goals and expectations.
  • Communicated and ensured corporate directives were followed and implemented by owner-operators by performing location audits.
  • Launched new locations from the ground up including: utilities, vendor accounts, hiring, training, inventory, standard operating procedures, marketing plans and grand openings.
  • Managed all fleet of over 3500 units including inventory and maintenance.
  • Maximized branch revenue by optimizing daily operations process and sales techniques.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data, including profit and loss and forecasted business results and issue solutions for upper management.

Education

De Anza College
Cupertino, CA

Associate of Arts from Business Management
06.1986

University Overview

Skills

  • Operations Management/Executive Leadership
  • New Location Launches
  • Personnel Management
  • Remote and Multi-Site Locations
  • Issue Resolution
  • Inventory Management
  • Sales and Trend Analytics
  • Strategy Implementation
  • Quality Control
  • KPI's
  • Policy and Procedures
  • Account Management
  • Client Resolution and Retention
  • Profit and Loss Analysis
  • Staff Training and Development

Timeline

General Manager
A-Z O&P Services
02.2021 - Current
Director of Operations
ABM Industries
04.2017 - 12.2020
Owner Operator
Avis Budget Group
06.2008 - 04.2017
District Manager
Avis Budget Car and Truck Rental
05.1996 - 06.2008
De Anza College
Associate of Arts from Business Management
Greg Saites