Fly Fishing
Greg Schumm
Information Technology Executive
Centereach,NY
Summary
An Executive IT Leader with 25 years experience in Retail and Healthcare, heavily focused on cost affective technologies and frameworks to securely deliver on business goals. Dedicated to collaborating with organizational leadership to develop and execute strategic roadmaps aligned with advancing high yield IT solutions while managing to budgetary expectations. Exceptional at overseeing IT Managed Service Providers, Vendors, and Network Carrier Services.
Overview
25
25
years of professional experience
Work History
Interim Chief Information Officer
Child Mind Institute
06.2022 - 02.2024
- Directed cross-functional IT Risk Assessment and Gap Analysis for PCI-DSS, HIPAA, GDPR, and CPRA. Final result was 85% remediation of findings, with 5% resolved through compensating controls, ensuring adherence to regulatory standards
- Implemented new Security Operations Center (SOC) and Security Information and Event Management System (SIEM) across all internal systems
- Deployed new Fortinet and SonicWall firewalls with deep packet inspection (DPI) and microsegmentation
- Created Incident Response team across multiple departments to plan for business interruptions, breaches, Disaster Recovery and Business Continuity
- Orchestrated seamless onboarding of new Network Operations Center (NOC) services for networking, server, and hosted cloud platforms
- Achieved uptime increase from 92% to 98.9%, while simultaneously reducing Opex expenses by 20%
- Overhauled IT Service Delivery focusing on ITIL driven practices and development of documented polices and procedures, with management to ongoing metrics and key performance indicators. Overall CSAT average score increase from 4.5 to 9.2
- Instituted IT Change Management and Control Program including creation of Change Advisory Board (CAB) and Executive Technical Steering Committee (TSC)
- Decreased change-related technical disruptions by ~50%
- Relocated on-premise data center, including all server and network systems and 500+ employees to new multi-floor building headquarters in Mid-town Manhattan NY (MDF/IDF design, redundant telecom services, wired/wireless AP infrastructure and cabling, CRAC and UPS installation). Worked on architectural design, structural and electrical requirements, and end-user layouts by floor
- Expanded corporate use of Customer Relationship Management Application (Salesforce CRM) by onboarding new departmental teams, integrating with existing systems (EMR, ERP), and performing ongoing client record/database management for Clinical Practice and 501(c)(3) fundraising
- Collaborated with key departmental stakeholders enterprise-wide to provide leadership for strategic road mapping, budgeting, resource planning, and ongoing support fulfillment
- Provided Program and Project Management Support for key IT initiatives and corporate-wide deployments including Zoom, Monday.com, Salesforce CRM, and Sage Intacct ERP
Executive Cyber Risk Program Director
Technologent
09.2021 - 02.2022
- Delivered detailed Risk Assessment Framework (NIST RMF) for post-breach remediation efforts.
- Developed Request for Proposal (RFP) and provided response analysis for onboarding Security Operations Center (SOC) and ongoing Disaster Recovery Services (DRS)
- Formulated Incident and Breach Response/ Disaster Recovery Plan for Business Continuity of internal and client services in event of security events or systems failures.
- Performed Project Management services for cyber-event aftermath mitigation.
- Developed Corrective Action Plan (CAP) and oversaw remediation efforts performed by multiple vendors through 95% completion
- Remediated audit findings for Risk Scores improvement from .5 to 3.1 Created digital back-up policies for storage, replication, retention, and restoration of critical data in event of major service disruptions.
- Oversaw allocation of budgeting for ~$8M in Cybersecurity, Network and Contact Center annual spend
- Presided over daily scrums to drive key action items and communicate progress to C-Suite members during morning stand-ups
Vice President of IT
Mattress Firm
03.2016 - 01.2021
- Leading nationwide mattress and bedding retailer with over 3000+ store locations and 80+ distribution centers in US
- Managed IT Support Teams comprised of 75 technicians, support personnel (Service Desk, Deskside Support)
- Infrastructure Team, Application Support, and IT Field Services)
- Oversaw nationwide technology refresh deployments for ~2300 locations, including replacement and/or deployment of routers, switches, printers, EMV card readers, VoIP phones, et al branch-wide
- Performed technology integrations (ERP, CRM, POS, VoIP) across multiple business acquisitions (Steinhoff, Rockaway Bedding, Sleepy's, OTB)
- Optimized Service Desk Performance (increased service levels by over 30% while reducing headcount by 22%)
- Instituted Carrier upgrade migrations (MPLS to IPSec, 75% increase in bandwidth with actualized cost reduction of over $3.5M annually)
- Created Request for Proposal (RFP) and provided final selection approval, as well as deployment/integration services for new 200+ seat contact center solutions (InContact, Avaya, Five9)
- Managed contracts and all IT vendor relationships for field service MSPs, service carriers, and cloud and SaaS platform providers
- Maintained IT Budget of ~$25M annually (Combined Capex, Opex)
Senior Director of Information Technology
Sleepy's LLC
Bethpage, NY
2005.12 - 2016.01
Education
CISSP Certification - Cybersecurity
(ISC)2 Certificate/ID Number: 537900
New York, NY04.2018
ITIL 2011 - ITIL, IT Service Management
APMG
New York, NY03.2016
Cisco Certified Network Associate (CCNA) - CCNA
Cisco Networking Academy
New York, NY05.2003
Bachelor of Arts - Biological/Zoological
SUNY Oswego
Oswego, NY05.1995
Skills
- ITSM
- Risk Management
- Cybersecurity
- Vendor Oversight
- Data Governance
- Strategic Planning
- Budgeting
- Infrastructure
- Disaster Recovery
- PCI-DSS
- HIPAA
- Telecommunications
Additional Information
- Service Desk and End User Support
- Infrastructure and Networking
- Security Standard Adherence
- Business Continuity
- Managed Service Providers and Field Services
- Customer Relationship Management
- Contact Center Solutions
- Team Building Professional Mentoring
- Employee Success Planning
- Advocate for Diversity, Equity, Inclusion, and Belonging (DEIB)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
ITIL 2011
CISSP
CCNA
Quote
The world breaks everyone and afterward many are strong at the broken places.
(Hemingway; A Farewell To Arms)
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureHealthcare benefitsInterests
Chess
Zoology
Timeline
Interim Chief Information Officer
Child Mind Institute
06.2022 - 02.2024
Executive Cyber Risk Program Director
Technologent
09.2021 - 02.2022
Vice President of IT
Mattress Firm
03.2016 - 01.2021
Senior Director of Information Technology
Sleepy's LLC
2005.12 - 2016.01
CISSP Certification - Cybersecurity
(ISC)2 Certificate/ID Number: 537900
ITIL 2011 - ITIL, IT Service Management
APMG
Cisco Certified Network Associate (CCNA) - CCNA
Cisco Networking Academy
Bachelor of Arts - Biological/Zoological
SUNY Oswego
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