Customer-oriented General Manager with 18 years of experience dedicated to increasing revenues, profitably growing market share, and expanding margin. Sales and operations leader with sound judgment, exceptional planning abilities and interpersonal communication strengths. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress environments and delivers on quotas, KPIs and initiatives. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational leadership.
• Maintained control of cycle counts, discrepancy research, consignment accounts and inventory stocking model for 8 IBS locations.
• Gained knowledge of company policies, protocols, and processes for store level to senior management.
• Analyzed customer feedback to identify areas for improvement.
• Assisted established management staff with operational oversight, business development, and process improvement strategies.
• Used company reports to analyze sales, gross profit, and inventory activities.
• Organized projects to increase sales and encourage exceptional customer service.