Gregory Simmons
Bixby,Ok
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 9 years of experience working in busy customer service environments. Hardworking and dedicated team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork.
Overview
35
35
years of professional experience
Work History
Warehouse operator II
Cox Communication
06.2014 - Current
- Responsible for ensuring technicians have proper equipment to perform daily tasks
- Responsible for loading and unloading trucks, confirming PO’s are correct when receiving into warehouse inventory
- Responsible for loading and unloading contractors trailers with reels of 2” conduit for them to perform their daily tasks
- I have over 15 years of forklift driving experience
- I can operate stand up reach lift and sit down forklift also
- proficient with chat, oracle, blue zone,icoms.
- Also experienced with cherry pickers as well
- Input data into company system for contractor orders as well as technicians.
- Conducted regular audits of warehouse operations to ensure compliance with industry standards and regulations
- Developed strong relationships with vendors, ensuring timely delivery of products and efficient resolution of any issues that arose
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
Stock Clerk
City of Tulsa
06.2013 - 05.2014
- Responsible for ensuring different department associates within the city receive the proper material needed for repairing water lines and other breaks
Customer Service representative
Hajoca Private Label
10.2004 - 05.2013
- Responsible for entering orders for contractors performing remodels on retail stores
- Warehouse worker, responsible for pulling plumbing parts orders, responsible for checking orders and ensuring that they have been pulled correctly .Forklift operator, responsible for the replenishment of product on the racks, responsible for unloading containers, ensuring correct quantity has been delivered, as well as receiving the merchandise in the computer system
- Responsible for product returns to give customers credit
- Also responsible for inventory in warehouse ensuring counts are correct on each pallet
- Also responsible for ensuring trucks are loaded with outbound shipments.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Naval Reserve Recruiter
United States Navy
11.1998 - 10.2004
- As a Naval Reserve Recruiter, I was responsible for the accession of men and women into the Naval Reserve, based on their civilian occupation and qualifications—placing applicants in a field, based on the needs of the Navy.
Firefighting crew member
United States Navy
01.1989 - 01.1996
- Stationed onboard the USS Forrestal CV-59 Aircraft CarrierI was a member of the firefighting crew while at sea and in port, responsible for standing security watches for engine rooms; plumbing duties, clearing waste-water and salt-water drains; also served as a pipe fitter, cutting and welding piping and tubing to replace worn-out or rusted pieces; and as a sheet metal worker, replaced doors and frames and patched holes in floors and walls.
Education
Tulsa Community College
Tulsa, OK10.2006
Union High School
Tulsa, Oklahoma01.1988
Skills
- Packaging and Labeling
- Inventory Tracking
- Warehouse Safety
- Order Picking
- Account Updating
- Data Entry
References
Available upon Request
Timeline
Warehouse operator II
Cox Communication
06.2014 - Current
Stock Clerk
City of Tulsa
06.2013 - 05.2014
Customer Service representative
Hajoca Private Label
10.2004 - 05.2013
Naval Reserve Recruiter
United States Navy
11.1998 - 10.2004
Firefighting crew member
United States Navy
01.1989 - 01.1996
Tulsa Community College
Union High School
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