Summary
Overview
Work History
Education
Skills
Timeline
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Somer Smith

Mont Belvieu,TX

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. I am always eager to learn new things and I consider myself a great multitasker. I love working with insurance and claims and taking care of the needs for our patients.

Overview

10
10
years of professional experience

Work History

Office Manager

Adagio Medical
Baytown , TX
06.2017 - Current
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Recruited and trained new employees to meet job requirements.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Developed and implemented office policies and procedures.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Maintained confidential records relating to personnel matters.
  • Did claims billing and posting
  • Insurance Coordinator
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted in recruiting, onboarding and training new employees.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Input insurance called insurance on claims, corrected claims.
  • Answered phones, made appointments.
  • Sent and received claims, corrected claims, and sent with necessary attachments through NEA.

Front Desk Receptionist Office Manager

Liberty Family Dental
Liberty , TX
10.2014 - 08.2017
  • Compiled and prepared reports and documents as requested.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Handled sensitive information in a confidential manner.
  • Scheduled and confirmed appointments for clients and staff.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Maintained a clean and organized reception area to uphold company image.
  • Handled incoming and outgoing mail and packages.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • management- posting billing claims and corrected claims with accurate information that was needed.
  • Held Zoom Meetings

Education

Some College (No Degree) -

Penn Foster College
Scottsdale, AZ

Skills

  • Claims processing
  • Employee training
  • Customer service
  • Office management
  • Data entry
  • Regulatory compliance
  • Performance evaluation
  • Problem solving
  • Team collaboration
  • Time management
  • Appointment scheduling
  • Bookkeeping
  • Report preparation
  • Information protection
  • Scheduling
  • Credit and collections
  • Office management software
  • Scheduling and calendar management
  • Senior leadership support
  • Document management
  • Customer relations
  • Relationship building
  • Mail handling
  • Staff management
  • Billing
  • Training and coaching

Timeline

Office Manager

Adagio Medical
06.2017 - Current

Front Desk Receptionist Office Manager

Liberty Family Dental
10.2014 - 08.2017

Some College (No Degree) -

Penn Foster College

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Somer Smith