Greg Smith
Granbury
Summary
To acquire a sales and management operations position with a dynamic company in which my leadership skills may be utilized, as well as, continue my reputation as a motivator, confident decision-maker, talented leader and creative thinker whose innovative ideas have led to higher levels of efficiency and productivity.
Highly motivated, personable business professional successful 30-year track record of management and advancement. Talent for quickly adapting to change and staying up to date on policy or procedural changes. Diplomatic and insightful with motivating teams to work together to achieve common goals. Flexible and resourceful – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to promote diversity. Thrive in deadline-driven environments. Excellent team-building skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service and Repair District Sales Manager
Asurion
Dallas
01.2017 - Current
- Prepare complex reports for all stores in my district for audit and compliance.
- Author professional correspondence to customers and corporate.
- Helped launch Sprint and ATT in store service and repair programs.
- Facilitate weekly meetings to update the team and provide performance feedback and discuss opportunities.
- Communicate technology concepts to customers using layman’s terms to facilitate understanding.
- Open door policy with focus on two way communication promoting communication among all team members.
- Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
Store Manager
Sprint
Arlington
01.1997 - 01.2017
- Oversaw daily operations and staff management in a fast-paced retail environment.
- Managed inventory control and product merchandising for optimal presentation.
- Trained and developed team members to enhance customer service skills.
- Ensured compliance with company policies and procedures while fostering teamwork.
- Collaborated with corporate teams to execute promotional campaigns effectively.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
Assistant Manager
Sprint
Arlington
02.1998 - 10.1998
- Supervised daily operations and team activities to ensure smooth workflow.
- Facilitated training sessions for new staff on company policies and procedures.
- Coordinated inventory management to maintain optimal stock levels and organization.
- Assisted in developing marketing strategies to enhance customer engagement and sales.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
Sales Representative
Sprint
04.1997 - 01.1998
- Engaged customers to understand their needs and recommend appropriate mobile solutions.
- Managed customer accounts to ensure satisfaction and resolve any issues promptly.
- Conducted product demonstrations to showcase features and benefits of devices.
- Maintained knowledge of current promotions and offerings to inform customers accurately.
- Followed up with customers post-purchase to ensure continued satisfaction with products.
- Developed key customer relationships to increase sales.
- Generated new sales leads through cold calling and networking activities.
Skills
- Project management
- Coaching and mentoring
- Written communication
- Problem solving
- Leadership and team building
- Customer service excellence
- Organizational culture development
- Marketing and sales strategies
- Strategic planning and execution
- Team management
- Professional presentations
Professional Experience
Prepare complex reports for all stores in my district for audit and compliance., Author professional correspondence to customers and corporate., Helped launch Sprint and ATT in store service and repair programs., Facilitate weekly meetings to update the team and provide performance feedback and discuss opportunities., Communicate technology concepts to customers using layman’s terms to facilitate understanding., Open door policy with focus on two way communication promoting communication among all team members., Oversee front-office operations and provide world class customer service., Develop and implement strategic marketing plan for business., Use critical reasoning skills and research to create long term solutions for problems that arise., Manage all aspects of day-to-day operations as CEO of my market., Effective scheduling to meet the demands of our customers., Supervision of up to a total of 19 team members., ICP Council., Wild West Recognition Council., Fusion Coach- Messaging and Delivery Expert Set Up., Oversee development of all team members., Build culture in the store that encompasses accountability at all levels., Everyday Leadership- White Belt Certified., Coaching and Counselling.
Websites
Certification
- Property and Casualty License
- Apple and Samsung Certification
- WYSE Repair Certification
Accomplishments
Adapt Coaching- Yellow Belt Certified 2024
Manager of Quarter March 2024. June 2024
Manager of the Year 2024
References
References available upon request.
Timeline
Service and Repair District Sales Manager
Asurion
01.2017 - Current
Assistant Manager
Sprint
02.1998 - 10.1998
Sales Representative
Sprint
04.1997 - 01.1998
Store Manager
Sprint
01.1997 - 01.2017
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