Here at Accenture, I’m the main point of contact for asset management and physical inventory for the Philadelphia location, performing weekly and annual inventory checks to locate all machines, coordinating vendor pickups, reporting lost or stolen devices when necessary, assisting with data protection on both laptops and personal devices through measures like MFA, and ensuring all laptops remain compliant with security procedures
Overview
8
8
years of professional experience
Work History
IT Asset Coordinator
Accenture
Philadelphia, Pennsylvania
07.2018 - Current
Managed asset tracking systems to ensure accurate inventory records.
Performed data analysis on existing records related to employee complaints or grievances filed against the company.
Provided technical support to ensure efficient functioning of audio and visual equipment used during meetings and conferences.
Conducted training sessions to ensure successful integration of new employees into the organization.
Provided technical support for software and hardware issues to internal teams.
Analyzed user feedback to identify areas for process improvement and optimization.
Ensured compliance with industry standards and best practices in technology usage.
Provide technical support for GMC and GLC leadership.
Provided guidance on the selection of hardware components based on customer requirements.
Troubleshot malfunctions and diagnosed issues for equipment and components.
Created user accounts, managed passwords, configured access rights, and provided training when necessary.
Collaborated with IT teams to develop solutions for complex technical issues.
Performed troubleshooting activities to identify root cause of system issues.
Advised on best practices for data management and cybersecurity to protect sensitive information.
Education
Bachelor of Science - Technology Management
Pierce At Lackawanna College
08-2025
Associate of Science - Computer Support Specialist
ASPIRA City College
05-2017
Skills
Asset management
Software technical support
Customer support
Equipment maintenance
Project Management
Effective communication
Adaptability to change
Multi-factor authentication
Security and authentication
User authentication
Teamwork and collaboration
Technical support
Microsoft Azure
Asset tracking
Customer service
Vendor relationships
Multitasking
Service Now
Education and Training
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Timeline
IT Asset Coordinator
Accenture
07.2018 - Current
Bachelor of Science - Technology Management
Pierce At Lackawanna College
Associate of Science - Computer Support Specialist