Greg Sporn
Spokane Valley,WA
Overview
33
33
years of professional experience
Work History
Elderly Caregiver
Family Member With Progressive Disease
Spokane Valley, WA
08.2014 - 12.2023
- Provided companionship and emotional support to elderly clients.
- Communicated effectively with family members on progress of client's health condition.
- Transported clients to doctor appointments or other necessary outings.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Responded quickly in emergency situations in a calm manner.
- Administered medications according to physician instructions.
- Provided emotional support during end-of-life transitions.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Monitored vital signs and reported changes to medical team.
- Respected the privacy, dignity and confidentiality.
Production Team Leader
West Corporation/Bank of America Home Loan
Spokane Valley, WA
03.2003 - 05.2013
- Ensured quality standards were maintained throughout the loan origination/refinance process.
- Ensured quality standards were maintained throughout the foreclosure process during the 2010-2013 Mortgage collapse.
- Coordinated resources from multiple departments as needed for successful Origination, Refinance, and Foreclosure completion.
- Ensured quality standards were maintained throughout the Mortgage Lending process.
- Ensured quality standards were maintained throughout the Mortgage/Refinance process.
- Implemented cost-saving measures to reduce waste and improve efficiency.
- Monitored compliance with company policies, procedures, standards, and regulations.
- Evaluated employee performance and prepared reports for management review.
- Investigated production issues, identified root causes, and proposed solutions.
- Provided leadership, guidance, and direction to team members on daily tasks.
- Identified areas of improvement in the Lending/Refinance process and recommended changes.
- Resolved customer complaints promptly while maintaining positive relationships.
- Provided training on new processes implemented for Home Loan, Refinance, and Foreclosure prcesses
Owner
Gregs Furniture manufacturing & Upholstery
Spokane Valley, WA
04.1991 - 12.1998
- All aspects of upholstered furniture manufactuing from raw materials to to completed products including Framing, assembly, sewing, multi-layer fabric cutting, privet and commercial repairs, sales and delivery.
Education
Some College (No Degree) - Call Center Training Classes.
Spokane Community College
Spokane, WASome College (No Degree) - Washington Insurance Course-Passed
Spokane Community College
Spokane, WASkills
- First aid and safety
- Client documentation
- Relationship Building
- Quality program protocols
- Regulatory Compliance
- Documentation And Reporting
- Care Plan Management
- Progress Documentation
- Time Management
- Compassionate client care
- Dementia Care
- Workload Management
- Customer Service
Timeline
Elderly Caregiver
Family Member With Progressive Disease
08.2014 - 12.2023
Production Team Leader
West Corporation/Bank of America Home Loan
03.2003 - 05.2013
Owner
Gregs Furniture manufacturing & Upholstery
04.1991 - 12.1998
Some College (No Degree) - Call Center Training Classes.
Spokane Community College
Some College (No Degree) - Washington Insurance Course-Passed
Spokane Community College
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