Greg Staylen
Sedro Woolley,WA
Summary
Results-driven BDC Manager specializing in developing and monitoring successful outbound and inbound phone and internet campaigns to maximize dealership traffic. Demonstrated business development, leadership and operations experience in busy automotive center. Hires, trains and motivates BDC team to meet sales and customer service objectives.
Overview
5
5
years of professional experience
Work History
BDC Manager
Lifestyles Honda And Marine
Mount Vernon, WA
02.2022 - Current
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Posted appointments on internal board to notify sales department.
- Trained team to answer incoming phone calls and schedule appointments for sales team.
BDC Manager
Camping World Of Burlington
Burlington, WA
08.2017 - 01.2022
- Conducted calling blitzes for select customer demographics to support marketing initiatives.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Helped team achieve [Timeframe] goals to boost sales and build morale.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Logged customer comments in [Software] dealer management system for follow-up.
Education
GED -
Stanwood High School
Stanwood, WA06.1999
Skills
- Document Organization
- Proficiency in CRM
- Vendor Contracts
- Human Resources Department Processes
- Team Relationships
- Employee Performance Evaluations
- Delivery Schedules
- Team Meetings
- Inventory Control Processes
- Customer Experience
- Closing Procedures
- Customer Engagement Strategies
Photography and Videography
Take, edit, and upload photos for our dealer website, and social media platforms.
Record, edit, and upload video's for our dealership to help increase sales and promote upcoming events and sales.
Create storyboard, record, and edit company commercials to help promote and increase sales through website and social media platforms.
Timeline
BDC Manager
Lifestyles Honda And Marine
02.2022 - Current
BDC Manager
Camping World Of Burlington
08.2017 - 01.2022
GED -
Stanwood High School
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